Hospitality & Office Operations Coordinator

Accenture•Des Moines, IA

1d•Onsite

About The Position

The Hospitality & Office Operations Coordinator will serve as a member of our location services team and will provide top-tier customer support, efficient service and develop organized processes for the day-to-day operations. This role is responsible for a wide range of services that include executing office meetings and events, internal and external customer support and general administrative care. The Hospitality & Office Operations Coordinator oversees the daily maintenance and preparation of meeting and workspaces, relationships with vendors, reservation tool and assisting clients with guest badges. Support Life and Safety Efforts: Including badge access, audit reports, and general CCure administration Plan and manage operations and services deliveries, ensuring operational compliance to policies, budgets and guidelines, and review service performance against business objectives Set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment. Order, stock and maintain supplies for office (e.g., copy room, coffee/café. etc.) Process space reservation requests (assign and confirm space, catering and equipment) to ensure optimal workspace occupancy and perform administrative duties according to location guidelines Act as a point of contact for the landlord or external providers and for various Workplace Solutions tools/databases, related basic technical support and end user training. Manage regular contract relationships. Act as a resource for questions from workgroup and customers Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the GU/location Assist with customer retrieval, return and/or destruction of documents, according to archival guidelines. Problem-solve by drawing on knowledge of other departments utilizing network of contacts Prepare daily, weekly, and monthly reports associated with the office or workgroup Support the planning and execution of all on-site meetings/events and on-site catering. Liaise with Event Hosts. Help provide audio-visual support/troubleshooting prior to and during meetings and events as needed May be involved in actions related to programs or projects

Requirements

Minimum of 3 years of customer service experience
Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)
Comfortable with technology and social media (advanced skills a plus)
Intermediate knowledge of MS Outlook
Intermediate knowledge of MS Office (Word/Excel/PowerPoint)
Can lift/move up to 40lbs
Ability to take ownership and make decisions independent of customer involvement (proactive)
Proven ability to work independently and as a team member
Highly responsive, flexible, and adaptable
High level of professionalism
Critical thinking skills
Demonstrated problem solving skills
Excellent communication skills (written and oral)
Excellent organizational, multi—tasking and time management skills
Seeks out challenges and opportunities to grow
Business partner attitude and approach
Ability to work with highly confidential material and maintain confidentiality
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Nice To Haves

Passionate about customer service

Responsibilities

Provide top-tier customer support, efficient service and develop organized processes for the day-to-day operations.
Execute office meetings and events, internal and external customer support and general administrative care.
Oversee the daily maintenance and preparation of meeting and workspaces, relationships with vendors, reservation tool and assisting clients with guest badges.
Support Life and Safety Efforts: Including badge access, audit reports, and general CCure administration.
Plan and manage operations and services deliveries, ensuring operational compliance to policies, budgets and guidelines, and review service performance against business objectives.
Set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment.
Order, stock and maintain supplies for office (e.g., copy room, coffee/café. etc.).
Process space reservation requests (assign and confirm space, catering and equipment) to ensure optimal workspace occupancy and perform administrative duties according to location guidelines.
Act as a point of contact for the landlord or external providers and for various Workplace Solutions tools/databases, related basic technical support and end user training.
Manage regular contract relationships.
Act as a resource for questions from workgroup and customers.
Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed.
Assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.
Problem-solve by drawing on knowledge of other departments utilizing network of contacts.
Prepare daily, weekly, and monthly reports associated with the office or workgroup.
Support the planning and execution of all on-site meetings/events and on-site catering.
Liaise with Event Hosts.
Provide audio-visual support/troubleshooting prior to and during meetings and events as needed.
May be involved in actions related to programs or projects.