Hospitality Manager
About The Position
Cogir Senior Living is seeking a Hospitality Manager to oversee key resident-facing areas, including reception, dining services, and housekeeping. This role involves managing daily operations in collaboration with the Executive Director, ensuring a welcoming environment for residents and families. The Hospitality Manager will be responsible for recruiting and training staff, maintaining high service quality in reception and dining, and ensuring community cleanliness. A key aspect of this position is fostering positive relationships with residents, families, and staff, while also ensuring compliance with safety regulations to maintain a secure living and working environment.
Requirements
- A High School Diploma or equivalent is required.
- Food Handler Card/Serve Safe (or ability to obtain) with an understanding of kitchen and dining sanitation and food codes.
- At least 2-3 years of experience in retirement housing or hospitality settings is required, ideally in a leadership role.
- Proficiency with computer systems, particularly Excel, Word, and Outlook.
- Excellent interpersonal and communication skills.
- Team player attitude, proven leadership, and skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Problem-solving and conflict resolution skills.
- Friendly, patient, and professional demeanor.
- Strong attention to detail and commitment to excellent customer service.
- Availability to work flexible shifts, including evenings, weekends, holidays, and be on call as needed.
- A valid driver's license.
Nice To Haves
- An associate or bachelor's degree in hospitality, business, or a related field is preferred.
Responsibilities
- Serve as the on-site executive, assisting with overall operations and acting as the main contact for staff, residents, prospects, community organizations, government agencies, and the public.
- Provide leadership for staff and residents, proactively solving problems and addressing issues as they arise.
- Assist with maintaining departmental policies, procedures, and licenses in compliance with company, federal, state, and local regulations.
- Supervise, direct, and motivate concierge, housekeeping, and dining staff, ensuring proper training, and maintaining high morale.
- Oversee dining room services to ensure residents experience the highest level of customer service and resident satisfaction.
- Assist with various housekeeping and waitstaff duties as needed.
- Foster an atmosphere of stability that supports the personal dignity of residents.
- Assist in maintaining buildings, grounds, and property through regular inspections and preventative maintenance programs.
- Actively participate in on-site sales activities, including tours for prospective residents and special events.
- Manage front desk operations and answer phones as needed.
- Be flexible and willing to step into various roles within the community when necessary.
- Ensure compliance with local health department regulations and Cogir Senior Living standards.
Benefits
- Competitive wages, training, and growth opportunities.
- Early access to paycheck.
- Health, Dental, Vision, and Life Insurance.
- Paid Vacation, Holidays, and Sick Leave.
- 401K with company match.
- Free meals at work.
- Employee Assistance Program.
- Generous Employee Referral Program and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
