Hospitality Manager

Fourteen Foods • Franklin, TN

10d • Onsite

About The Position

Truce is a new kind of restaurant focused on providing convenient, high-quality meals made from wholesome, all-natural, seed-oil-free ingredients. The company aims to change how guests eat by offering chef-crafted meals prepared with heart and sourced with purpose. Truce believes food should fuel a better life and is built for individuals passionate about purpose-driven work and making a positive impact. The company is led by industry veteran Matt Frauenshuh, who has a proven track record of scaling restaurant concepts. Truce is seeking entrepreneurial individuals who are ready to hustle and help shape a disruptive brand.

Requirements

• High school diploma or G.E.D. equivalent.
• Minimum of 3 years of experience as a Manager in a high-volume restaurant environment, preferably within the fast-casual or polished casual dining segment.
• Must possess and maintain a valid driver’s license.
• Must successfully pass a background check.
• Possession of Valid Server Permit (ABC Card)
• Possession of ServSafe Certification

Responsibilities

• Lead all Front-of-House (FOH) operations and set the guest experience and service execution standard.
• Ensure the restaurant delivers legendary hospitality, speed of service, order accuracy, cleanliness, and consistency.
• Oversee all FOH systems including guest engagement, service execution, team deployment, drive-thru and pickup lane execution, cashier and runner accuracy, dining room standards, beverage execution support, and team training.
• Drive operational excellence and protect the Truce brand promise of exceptional food served with convenience in an elevated, welcoming environment.
• Own day-to-day execution of all FOH operations, including service flow, cashier accuracy, dine-in experience, expo/handoff, pickup and to-go execution, and hospitality pacing.
• Maintain uncompromising standards for guest experience, speed of service, accuracy, cleanliness, and presentation.
• Drive strong throughput and service rhythm by optimizing FOH deployment, position roles, communication, and peak-period execution.
• Oversee FOH readiness, shift setups, pre-shift lineups, sidework, and execution across all dayparts.
• Ensure consistent adherence to hospitality standards, service scripts, recovery practices, and operational routines.
• Maintain dining room cleanliness and organization at a level that reflects a premium brand.
• Lead by example in delivering legendary hospitality through genuine engagement, kindness, and urgency.
• Set and reinforce Truce guest experience standards: greeting, eye contact, tone, product knowledge, and problem resolution.
• Coach teams to anticipate guest needs and create an environment where every guest feels welcomed, cared for, and valued.
• Ensure consistent execution of hospitality behaviors across every channel: dine-in, drive-thru, app pickup lane, carryout, and catering.
• Partner with the Managing Partner and leadership team to reinforce consistent FOH systems as the concept scales.
• Lead full shifts across all dayparts (breakfast, lunch, dinner), including opening, mid, and closing responsibilities.
• Function as the Manager-on-Duty (MOD) and maintain operational control of both BOH and FOH as needed.
• Cross-train and perform in all positions as needed to maintain throughput and team rhythm.
• Uphold legendary hospitality standards and ensure every guest feels welcomed and cared for—regardless of department focus.
• Partner with the Managing Partner and other managers to execute daily priorities, staffing plans, and performance goals.
• Be the FOH leader and standard setter for safety, cleanliness, and sanitation practices.
• Ensure proper allergen awareness, food handling basics, and clean-as-you-go practices are consistently followed.
• Ensure FOH team members are trained and consistently perform to Truce standards, including beverage, service, and cleanliness expectations.
• Maintain daily FOH walk-throughs, cleaning routines, and readiness checks to protect guests and brand.
• Recruit, train, develop, and coach FOH team members to execute consistently at a high level.
• Build bench strength through consistent training pathways and performance standards.
• Lead with clarity, high expectations, and a team-first mindset—creating pride in bakery excellence.
• Hold teams accountable for speed, execution, cleanliness, food handling, and teamwork.
• Maintain high morale by promoting clear communication, positive energy, and a sense of team unity, especially during peak operational periods.
• Support staffing plans and shift execution in partnership with the Managing Partner.
• Drive labor efficiency through smart deployment, role positioning, and performance coaching.
• Support peak-period planning to ensure guest flow is strong and service standards never slip.
• Use FOH data points (throughput, speed of service, accuracy, guest feedback) to improve performance and consistency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED