Onsite Hospitality Manager

Landing

13d • Onsite

About The Position

Landing is seeking a motivated Hospitality Manager to oversee at least 30 units at one of their properties in the Raleigh-Durham, NC Market. This role involves managing member experience, property relationships, housekeeping vendors, maintenance, and unit quality. The manager will oversee reservations from Landing's platform and OTA partners, resolve member issues across multiple channels, and report on property performance. The position requires living onsite, allowing for quick response to issues and building relationships with guests and partners. The ideal candidate has experience in hotel operations, short-term rental management, or high-volume hospitality, thrives in fast-paced environments, makes decisions with incomplete information, and builds systems while using them.

Requirements

• Requires living and working on-site at the property.
• Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality.
• Experience running a market, property, or operation with real autonomy.
• Strong organizational and follow-through skills.
• Ability to triage under pressure.
• Comfort with ambiguity.

Responsibilities

• Manage reservation management across direct and OTA channels, including Landing bookings and platforms like Airbnb and Booking.com.
• Oversee member experience from booking through checkout, including handling tickets, inquiries, and escalations.
• Manage property and housekeeping partner relationships.
• Achieve market KPIs such as NPS, CSAT, cleaning quality, and growth.
• Coordinate reservations and escalate maintenance issues with property management teams.
• Onboard, install, uninstall, and launch units at the property.

Benefits

• Opportunities for upward mobility
• Competitive compensation: $50,000–$55,000 base salary + performance bonus of up to 25% of base salary + housing
• Stock Options
• Comprehensive benefits package: Medical, dental, vision, life, AD&D, disability, mental health, pet, commuter benefits, and FSA or HSA options
• Retirement support: 401(k) plan + access to ImmediatePay
• Generous paid time off policy
• Travel perk: $750 USD annually in Landing Stays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees