Hospitality Manager

K2 Services•Washington, DC

3d•$68,000•Onsite

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. The Hospitality Manager (Client Relations Manager) has a pivotal role responsible for client relationship management and operational leadership. This position plays a critical role in delivering exceptional service, driving client satisfaction, and ensuring retention within a high-growth business. This position is responsible for managing a team of up to 3 employees in one client site. The Client Relations Manager brings extensive experience in delivering compelling solutions for clients, and is accountable for day-to-day client operations, targets, and metrics.

Requirements

3+ years of progressive hospitality experience in corporate or hospitality, food and beverage, catering, hotel operations, conference services, or a related field.
Previous experience leading, coordinating, or supervising hospitality services in a hands-on operational environment.
Strong project coordination skills with the ability to manage multiple priorities while remaining actively engaged in service delivery.
Demonstrated ability to coach and support team members while maintaining direct responsibility for daily operational execution.
Willingness and ability to travel nationally several times per year to support hospitality operations at other locations.
Exceptional customer service, communication, and interpersonal skills.
Strong attention to detail and commitment to maintaining high hospitality standards.
Ability to work independently in a fast-paced, high-touch corporate environment.
Proficiency with Microsoft Office applications.
Reliable attendance and schedule flexibility to support business needs and events.

Nice To Haves

A hands-on hospitality professional who enjoys being actively involved in the day-to-day operation while providing exceptional service.
The ideal candidate is highly organized, service-focused, and comfortable balancing frontline hospitality responsibilities with operational reporting, KPI and SLA tracking, and continuous improvement initiatives.

Responsibilities

Provide a warm, professional, and engaging welcome to clients, visitors, executives, and VIP guests.
Act as the primary onsite hospitality representative, delivering exceptional customer service and resolving guest requests promptly and professionally.
Conduct regular inspections of meeting rooms, conference centers, hospitality spaces, and common areas to ensure cleanliness, organization, and readiness.
Coordinate all aspects of catering services, including order placement, delivery oversight, setup, presentation, replenishment, and breakdown.
Perform daily hospitality operations, including inventory replenishment, pantry management, beverage station upkeep, and workspace presentation.
Support corporate meetings, events, and executive functions through hands-on coordination and execution.
Partner with vendors, catering providers, and building teams to ensure timely and accurate service delivery.
Identify and address operational issues proactively to maintain a seamless guest experience.
Maintain hospitality standards and ensure all spaces reflect a high-quality corporate environment.
Assist with hospitality-related projects and special initiatives as assigned.
Travel nationally, as needed, to support hospitality operations and service delivery at other office locations.
Track and maintain hospitality service metrics, operational records, and activity reports.
Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) to support continuous improvement efforts.
Assist with scheduling, service planning, and prioritization of hospitality activities.
Support onboarding, training, and guidance of hospitality team members while leading by example through direct service execution.
Identify process improvement opportunities and communicate recommendations to management.
Maintain accurate documentation related to hospitality operations, inventory, vendor performance, and service delivery outcomes.