Hospitality Manager

Cogir Management, USA•Bellevue, WA

6d•Onsite

About The Position

Cogir Senior Living, based in Scottsdale, Arizona, oversees a network of senior living communities across 11 states. As a leader in senior housing, Cogir is dedicated to growth while maintaining its commitment to exceptional resident care and a supportive, growth-focused environment for its team members. The company's culture is rooted in the core values of human focus, creativity, and excellence, driving continuous improvement and achievement. This role offers a mission to enrich residents' lives while building a meaningful career.

Requirements

A High School Diploma or equivalent is required.
At least 2-3 years of experience in retirement housing or hospitality settings is required, ideally in a leadership role.
Proficiency with computer systems, particularly Excel, Word, and Outlook.
Excellent interpersonal and communication skills.
Team player attitude, proven leadership, and skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Problem-solving and conflict resolution skills.
Friendly, patient, and professional demeanor.
Strong attention to detail and commitment to excellent customer service.
Availability to work flexible shifts, including evenings, weekends, holidays, and be on call as needed.
A valid driver's license.

Nice To Haves

An associate or bachelor's degree in hospitality, business, or a related field is preferred.
Food Handler Card/Serve Safe (or ability to obtain) with an understanding of kitchen and dining sanitation and food codes.

Responsibilities

Oversee key resident-facing areas, including reception, dining services, and housekeeping.
Manage daily operations with the Executive Director, ensuring a welcoming environment for residents and families.
Recruit and train staff.
Maintain service quality in reception and dining.
Ensure cleanliness throughout the community.
Foster positive relationships with residents, families, and staff.
Ensure compliance with safety regulations for a secure living and working environment.
Serve as the on-site executive, assisting with overall operations and acting as the main contact for staff, residents, prospects, community organizations, government agencies, and the public.
Provide leadership for staff and residents, proactively solving problems and addressing issues.
Assist with maintaining departmental policies, procedures, and licenses in compliance with company, federal, state, and local regulations.
Supervise, direct, and motivate concierge, housekeeping, and dining staff, ensuring proper training and maintaining high morale.
Oversee dining room services to ensure residents experience the highest level of customer service and resident satisfaction.
Assist with various housekeeping and waitstaff duties as needed.
Foster an atmosphere of stability that supports the personal dignity of residents.
Assist in maintaining buildings, grounds, and property through regular inspections and preventative maintenance programs.
Actively participate in on-site sales activities, including tours for prospective residents and special events.
Manage front desk operations and answer phones as needed.
Be flexible and willing to step into various roles within the community when necessary.
Ensure compliance with local health department regulations and Cogir Senior Living standards.