Hospitality Manager - Golf Services

Topgolf•Virginia Beach, VA

3d•Onsite

About The Position

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food and beverage, events, and entertainment into one experience that keeps guests coming back. We're looking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standards don't maintain themselves. They're held by leaders who care. If hospitality is more than a job title to you, this is where that shows. The Front of House Manager leads our guest-facing team in delivering best-in-class, rockstar-level service and hospitality. This role is responsible for coaching Team members, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and delivering an exceptional experience. Beyond the guest experience, the Front of House Manager owns general operational responsibilities including opening and closing, managing shifts, hiring, scheduling, and supporting team development. The guest experience always comes first. As a leader of a high-energy, guest-facing venue, this role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

Requirements

2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager
High school diploma or equivalent
Ability to obtain required licenses and certifications for your location
Must be 21 years of age or older as required by state or local law
Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents

Responsibilities

Set the daily standard for service and hospitality across the front of house
Stay visible on the floor and interact with guests to assess and elevate their experience
Always uphold operating procedures and guest safety and satisfaction standards
Ensure all guest areas are fully staffed and functioning efficiently
Supervise front of house team members and coach them in the moment
Drive team member engagement and create a team culture rooted in care and accountability
Support hiring, scheduling, onboarding, and ongoing development
Delegate tasks clearly and follow up to ensure completion
Execute opening and closing procedures and manage assigned shifts
Use business metrics and guest feedback to drive performance improvements
Maximize revenue and profit within your area of responsibility
Support ordering, inventory management, and facilities needs as assigned
Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
Maintain compliance with all health, safety, and operational standards
Champion a positive, high-energy work environment that reflects the Topgolf brand