Hospitality Live AV Professionals

Scott Brown Media Group Inc•Philadelphia, PA

4d•Onsite

About The Position

SBMG is seeking talented individuals with a passion for their work and a commitment to professional and personal growth to join their team as Hospitality Live AV Professionals. This role involves creating project proposals, installing and troubleshooting AV equipment, providing lighting setup, and ensuring high-quality service delivery that meets customer expectations. The position requires overseeing AV project delivery, operating equipment, managing resources and budgets, and coordinating with clients. Additionally, responsibilities include preparing room audits, completing software upgrades, developing service improvements, assisting with recruitment and training, and managing client expectations.

Requirements

Meticulous attention to detail
Hospitality experience
Ability to perform well under pressure
Good knowledge of all basic AV equipment, including; lighting, sound, and projection
Basic computer knowledge
Ability to accept changing work demands
Professional conduct and appearance
Ability to adjust work schedule as needed
Ability to lift 50lbs
Enthusiasm, energy, and a "Can do" attitude
Teamwork skills
Coordination skills
Organization skills
Planning skills
Time Management skills

Responsibilities

Working with clients to create project proposals with accurate quotes
Installing video and computer equipment
Providing lighting setup
Troubleshooting issues and repairing equipment
Overseeing AV project delivery
Operating AV equipment as needed
Ensuring on-time completion of projects
Coordinating resources and budget
Preparing room audits to verify equipment optimum level
Providing operation reports and project updates
Completing software upgrades
Developing methods to improve provided services or products
Assisting with employee recruitment and training
Answering client questions and managing their expectations
Representing SBMG in a high-level professional manner
Treating all guests, clients, employees and staff with kindness and respect
Performing all duties as an SBMG AVT
Supporting the property and all existing properties as necessary
Supporting the client and all existing clients as necessary
Supporting sales at the property and area
Proactively ensuring high-quality service delivery while striving for continuous improvement
Setting up, operating, and striking all Audio, Video, Lighting and any services SBMG offers
Using time wisely to learn and train on correct equipment operation
Teaching others the correct SBMG processes when necessary
Taking part in pre-conference meetings with clients prior to events
Participating in all property EO meetings as necessary
Creating event estimates for clients, including correct pricing on products/services
Being the on-site contact for property for all events on the premises when necessary
Following protocols for AV products and services
Completing assigned AV event setup and teardown for events
Ensuring property inventories ship and return to correct locations
Planning and implementing event set ups, operations and strikes of audio, video, lighting, and other meeting and event hardware for all types of events
Recording event inventory usages with event software
Providing professional and courteous technical support to all customers
Providing solutions for presentation needs occasionally under high-pressure circumstances
Providing immediate response to requests for assistance to events in progress
Providing setup, calibration and technical support for display devices, mounting systems, projectors and video walls
Providing setup and operation of audio systems including music programming and speech reinforcement
Securing signed work orders and approval on any added equipment
Managing property storerooms by organizing and tracking inventory counts
Delivering the expected SBMG level of service
Performing all other duties as assigned