Hospitality Lead
About The Position
The Hospitality Lead is responsible for owning and elevating the end-to-end guest, client, and associate experience. This role involves leading front-of-house operations with a white-glove, high-touch standard, creating memorable experiences, and anticipating needs with proactive, personalized service. The Lead will oversee meeting rooms, catering, and event execution, partner with Executive Assistants and business leaders, and lead, coach, and inspire the Hospitality Coordinator. Additionally, the role includes setting and refining hospitality standards, managing vendor relationships, and acting as the face of the office.
Requirements
- Bachelors Degree
Responsibilities
- Own and elevate the end-to-end guest, client, and associate experience
- Lead front-of-house operations with a white-glove, high-touch standard
- Create “above and beyond” moments that turn routine interactions into memorable experiences
- Anticipate needs before they’re asked—bringing proactive, personalized service to life
- Oversee meeting rooms, catering, and event execution with flawless attention to detail
- Partner with Executive Assistants and business leaders to deliver elevated experiences
- Lead, coach, and inspire Hospitality Coordinator to operate at a premium service level
- Set and continuously refine hospitality standards, playbooks, and best practices
- Manage vendor relationships to ensure quality, consistency, and accountability
- Act as the face of the office—setting the tone for professionalism, warmth, and energy
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
