Hospitality Lead
About The Position
The Hospitality Lead is responsible for deliverables related to hospitality and housekeeping guest services. Hospitality Leads are responsible for providing a quality guest experience by properly serving guests meals and refreshments throughout the day and supporting the other Servers working throughout the day. The Hospitality Lead will perform various duties at the Surf Ranch facility both guest facing and non-guest facing. This includes serving meals, clearing dishes, and interacting with guests. The Hospitality Lead will report directly to the Food & Beverage Manager, but will also report directly to the Hospitality Supervisor.
Requirements
- Experience in a food and beverage program
- Experience in the service or hospitality industry
- Ability to interact and cater to guests ranging from no previous surf experience to expert level surfing ability
- Experience in “5-star” resort services environment
Nice To Haves
- Food Handler card preferred
Responsibilities
- Adhere to all departmental standard operating procedures (SOPs)
- Ensure the timely delivery of all food and beverage needs at Surf Ranch
- Serve food & drinks and remove dishes and glassware after use
- Help wash dishes and glassware after mealtimes
- Polish glassware and silverware after each meal service
- Ensure all tableware offered to guests are clean, polished and properly cared for
- Know guests by name
- Interact with guests in a professional and friendly manner
- Track any dietary requirements of guests
- Work with Sous Chef, Cooks, Bartender and Hosts to anticipate timing of meals and guests’ wants and needs
- Participate in line up or pre-shift during each shift
- Know in detail all Surf Ranch menus; breakfast, snack, beverage and cocktail
- Know in detail the components of daily lunch, dinner and dessert specials
- Understand where the meats, local vegetables and other ingredients come from and what makes them special
- Write daily lunch and dinner specials on A-frame chalk sign
- Stock hospitality crate to best ensure preparedness for each shift
- Ensure the health, safety, and welfare of guests by following proper food handlers guidelines
- Maintain a current food handlers and RBS certification card
- Maintain cleanliness and general upkeep of Surf Ranch facilities
- Follow all California ABC liquor regulations and guidelines
- Manage alcohol consumption of each guest to ensure site safety and ABC laws
- Complete daily side work and checklists
- Understand basic wine knowledge and pouring techniques
- Ensure guests have everything they need post surf session
- Ensure all kitchen areas are clean, free of clutter, and presentable to guests before, during, and after each day
- Work well with Bartenders, Culinary Staff and Hosts
- Complete requests tasked by F&B Supervisor
- Communicate with Host to provide guests with the best experience possible
- Keep a clean, presentable and professional appearance
- Read run of show (ROS) emails daily
- Read end of shift reports daily
- Check and read email daily regarding all surf ranch operations
- Communicate within the hospitality department via google chat threads
- Additional duties as assigned
Benefits
- health, dental and vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
