Hospitality Intern
About The Position
Hospitality Intern for 2027 Season Join the fun, fast-paced Hospitality team at Destination Geneva National and develop on-the-job skills that will rocket your résumé and career to the next level. Take advantage of this unique opportunity to train under our professional, customer-centric Front Desk/Call Center team, honing your communication, leadership, customer service, and problem-solving skills while spending your summer in the bustling and beautiful Lake Geneva, Wisconsin’s premier resort town. Ideal candidates are available for five-to-six months through September. Complimentary housing is available on a first-come, first-served basis with preference given to those with a five-month or more commitment. As a Hospitality Intern, you will experience the importance of Front Desk and Call Center operations at a multi-property, semi-private resort while executing the following job duties:
Requirements
- Currently enrolled as a sophomore, junior, or senior in a four-year college program
- Emphasis of study preferred to be focused on hospitality, resort, or restaurant management
- Strong organizational, leadership and communication skills
- Capable of a minimum 10-week commitment
Nice To Haves
- Available for five-to-six months through September
- Five-month or more commitment (for housing preference)
Responsibilities
- Learn to process guest check-ins, check-outs, room assignments and special requests.
- Develop refined customer service skills, both in-person on by phone.
- Acquire the ability to anticipate and respond to guest needs.
- Work with the Call Center/Front Desk team to establish and meet sales goals.
- Multi-task by speaking with customers while making online reservations in real time.
- Run and check daily reports using tee time and reservation software.
- Develop guest recovery skills to meet customer expectations graciously.
- Uphold opening and closing protocols and service standards.
- Participate in and contribute to weekly team meetings.
Benefits
- Competitive salary and performance-based incentives.
- Option for pay-as-you-earn with Dayforce Wallet.
- Opportunity to work in a stunning resort setting with access to recreational facilities.
- Encouraging and supportive work environment that values creativity and teamwork.
- Potential for professional growth within a dynamic hospitality organization.
- Complimentary housing (available on a first-come, first-served basis)
- Complimentary golf for staff
- Discounts at dining facilities and Pro Shop
- Reduced greens fees for your foursome
- Special hotel rates for friends & family
- Monthly associate golf tournaments
- Fitness center discounts
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What This Job Offers
Career Level
Intern
