Hospitality Intern
About The Position
The Hospitality Intern position is responsible for assisting in creating a warm and welcoming environment for guests, ensuring their needs are met and inquiries addressed promptly and courteously, lead and supervise seasonal staff during daily operations, and train new employees on service standards, food handling, and restaurant procedures. The Hospitality Intern must be professional, maintain a positive attitude, and uphold Mau Marine’s mission. Okoboji Store Bar & Kitchen will make every dining experience easy, enjoyable, and memorable for our customers. We will do this through an exceptional team dedicated to outstanding hospitality, quality food and drinks, and setting the standard for lakeside guest service.
Requirements
- Ability to work days, nights, weekends and holidays
- Ability to communicate effectively with guests, staff, and management
- Excellent leadership and interpersonal skills
- Strong organizational and multitasking abilities
- Enthusiastic about delivering exceptional customer service
- Ability to work effectively both independently and as part of a team
- ServSafe Alcohol Certification
Nice To Haves
- Pursuing a degree in Hospitality Management or related field is preferred
- Prior experience in hospitality, customer service, or a related field is a plus
Responsibilities
- Assist in creating a warm and welcoming environment for guests, ensuring their needs are met and inquiries addressed promptly and courteously.
- Handle guest questions, requests, and concerns professionally
- Lead and supervise seasonal staff during daily operations
- Train new employees on service standards, food handling, and restaurant procedures
- Assign daily tasks and oversee staff performance throughout each shift
- Assist with opening and closing procedures
- Collaborate with front-of-house teams to support daily operations, including reservations, seating, and maintaining a presentable area.
- Participate in team meetings, offering insights and suggestions for improving service efficiency.
- Other duties as assigned
Benefits
- Hands-on training and mentorship from experienced professionals
- Opportunity to gain valuable experience in hospitality management
- Potential for future career growth within the organization
- Employer-sponsored housing is offered, space permitting
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
Associate degree
