Hospitality Host
About The Position
The Hospitality Host is responsible for Casino Floor coverage supporting to the entire Player Development department. Administrative, Customer Service and systems expertise will be vital in all inner workings of this role. Interactions with Casino Hosted customers should provide the same level of service without the Casino Hosts being present such as days off etc. Engaging Casino Players on the casino floor, attending special events, and knowledge of daily promotions will be necessary to understand the role completely. Knowledge of every responsibility and duty a Casino Host performs will be the goal for this team member. Making customers aware of the Unity Rewards program and teaching them the value of always using their card will gaming will be a daily responsibility. Provide hands on real-time service for VIP customers that have relationships with Player Development team members. Demonstrates exceptional guest service to both internal and external customers with every interaction Provides timely and accurate service in a fast paced high demand atmosphere. Assists Casino Hosted guests with request and demands. Handle all operational aspects of player development department from opening to close daily Ensure all policies and procedures are followed with all required paperwork completed and filed accurately.
Requirements
- Minimum 2 years of guest service experience preferred or an equivalent combination of education and experience in the Casino or Hotel business preferred.
- Must have exceptional guest service skills.
- Must have the ability to resolve stressful situations.
- Must be able to make sound complimentary decisions based on tracked customer play.
- Ability to work flexible schedules, including nights, weekends and holidays.
- Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.
Nice To Haves
- Experience in casino and/or hotel environment preferred.
- Proficient knowledge of CMP & LMS programs preferred.
- Proficient knowledge of Microsoft Office, Excel, and Word preferred.
- Experience in gaming machines and/or table games preferred.
Responsibilities
- Casino Floor coverage supporting to the entire Player Development department.
- Interactions with Casino Hosted customers should provide the same level of service without the Casino Hosts being present such as days off etc.
- Engaging Casino Players on the casino floor, attending special events, and knowledge of daily promotions will be necessary to understand the role completely.
- Making customers aware of the Unity Rewards program and teaching them the value of always using their card will gaming will be a daily responsibility.
- Provide hands on real-time service for VIP customers that have relationships with Player Development team members.
- Demonstrates exceptional guest service to both internal and external customers with every interaction.
- Provides timely and accurate service in a fast paced high demand atmosphere.
- Assists Casino Hosted guests with request and demands.
- Handle all operational aspects of player development department from opening to close daily.
- Ensure all policies and procedures are followed with all required paperwork completed and filed accurately.
- Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
