Hospitality Greeter & Host

Atria Health and Research Institute • Beverly Hills, CA

6d • $20 - $25 • Onsite

About The Position

The Hospitality Greeter, Host role at Atria Institute is a pivotal role in ensuring that every member's experience begins with a warm and personalized welcome and finishes with a supportive departure. You are a motivated, organized, and personable individual who is passionate about hospitality, food and beverage, and connecting with people. You thrive in a dynamic environment, excel under pressure, and are eager to contribute. You strike up a conversation with anyone, perform well under pressure and have an insatiable desire to learn.

Requirements

• Previous experience in a customer service or hospitality role, preferably in a healthcare or a high-end service setting.
• Innate hospitality and kindness
• Strong interpersonal skills and ability to engage with diverse individuals
• Keen attention to detail and the ability to provide personalized service
• Proficiency in using Athena or similar healthcare management software is preferred
• Willingness to adhere to the uniform guidelines; uniforms will be provided for the role
• College Degree preferred, but not required
• Strong interpersonal skills able to manage multiple priorities while still hitting deadlines
• Experience working in fast paced start-up environment also beneficial
• 100% on site in Beverly Hills, CA
• Must be able to comply with all health and safety standards

Nice To Haves

• Proficiency in using Athena or similar healthcare management software is preferred
• College Degree preferred, but not required
• Experience working in fast paced start-up environment also beneficial

Responsibilities

• Greet each member by name with recognition and warmth upon their arrival to the lobby of Atria Institute, creating a friendly and inviting atmosphere where members feel valued and comfortable.
• Handle necessary printed materials for member appointments, ensuring accuracy and completeness.
• Collaborate with the General Manager of Hospitality and Atria care team to address member needs and preferences, providing regular updates on member interactions and feedback.
• Maintain accurate and consistent records of member appointments by checking in each member promptly on arrival using Athena, our healthcare management system.
• Assist the Member Experience Team in curating and coordinating Atria's Gifting Program, and creating memorable moments for members based on their preferences and special occasions.
• Support with moments of delight for Atria's Members based on preferences and celebratory moments.
• Support Concierge Greeter with receiving incoming and outgoing packages.
• Maintain the member library to ensure books on display are ordered, tidy, organized and available to Atria Members.
• Support Hospitality Services team with food and beverage service as needed.

Benefits

• Excellent health and wellness benefits, fully covered by Atria, effective date of hire
• OneMedical membership for employees & dependents, giving access to 24/7 virtual care
• Fertility & family planning
• Company-covered preventive health screenings through partner hospitals (calcium score)
• Fitness Perks, including Wellhub +
• 401k contributions and 4% match starting after 6 months
• Flexible Time Off
• Continuing medical education (CME) and CEU support for professional licensure

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree