Hospitality Event Server

Convene • Boston, MA

18h

About The Position

Convene Hospitality Group is seeking a Hospitality Service Technician to join its Operations team. The role delivers genuine, anticipatory service to clients, guests, and members across operations, working with Culinary, Production, and Technology teams to create seamless experiences and meaningful connections. The position supports the company’s service standards by anticipating guest needs, collaborating across teams, and attending to details that contribute to an exceptional client experience.

The position involves serving food and beverages at events, setting up and maintaining service stations and rooms, and completing opening, mid-shift, and closing duties. Employees are expected to follow Program Execution Orders, Standard Operating Procedures, Brand Standards, and food-safety and sanitation practices. Duties and responsibilities may change based on business needs and conditions.

Requirements

• Minimum 2 years of serving experience.
• Strong communication, interpersonal, and organizational skills, with the ability to multitask effectively.
• Motivated team player with leadership qualities and a commitment to service excellence.
• Flexible schedule and ability to work varied or extended hours as needed.
• Physically able to stand, walk, and move objects up to 25 lbs, including reaching overhead and below the knees.

Nice To Haves

• Coffee experience and basic food and beverage knowledge.
• Food Hygiene/Food Handling certification.
• TIPS certification.

Responsibilities

• Deliver world-class service in alignment with Brand Standards, anticipating and accommodating special requests or last-minute client needs.
• Set up, maintain, replenish, and break down Food & Beverage stations and rooms while following Program Execution Orders and Standard Operating Procedures.
• Maintain a clean, safe, organized, and well-stocked work environment, with attention to sanitation, food handling, and presentation.
• Demonstrate knowledge of menus, recipes, and event details to support seamless service delivery.
• Perform opening, mid-shift, and closing duties, including cleaning, polishing, and restocking, in accordance with company standards.
• Collaborate with team members and perform additional duties as assigned to uphold service excellence.

Benefits

• Day-one health coverage for the employee and family.
• 24/7 virtual care and emotional well-being support.
• Fertility and family planning benefits.
• Generous paid time off, birthday off, paid parental leave, and year-end holiday closure.
• 401(k) with company match.
• Support for education, courses, and certifications.
• Career growth opportunities and recognition programs.
• Volunteer and give-back opportunities.
• Eligibility for an annual incentive performance bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed