Hospitality Director

Fooda•Salem, NH

9d•$80,000 - $90,000•Onsite

About The Position

This position is overseeing a new client in the greater Boston, MA area. The Hospitality Director is responsible for the strategic and operational leadership of a full-service corporate conference center, including catering operations, audio-visual (AV) concierge services, and room reservation systems. This role ensures a seamless, high-quality guest experience while driving operational efficiency, financial performance, and client satisfaction across all hospitality services.

Requirements

Bachelor’s degree in Hospitality Management, Business, or related field (or equivalent experience)
7+ years of progressive leadership experience in hospitality, conference services, or corporate dining
Strong background in catering, event management, and multi-service operations
Proven financial acumen with P&L responsibility
Excellent leadership, communication, and client relationship skills
Highly organized with the ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Experience managing AV services and conference technologies preferred

Responsibilities

Oversee daily operations of the conference center, including meeting spaces, catering, AV services, and reservation systems
Ensure all events and services are executed to the highest standards of hospitality and professionalism
Develop and enforce standard operating procedures (SOPs) across all service lines
Act as the primary point of escalation for service issues and resolve challenges in real time
Direct all on-site conference center catering events in concert with Catering Manager, including corporate dining, meetings, and special events
Partner with culinary teams to design menus aligned with client expectations and budget goals
Ensure food quality, presentation, safety, and sanitation standards are consistently met
Manage inventory, ordering, and vendor relationships
Oversee the end-to-end event lifecycle, from booking through execution and post-event review
Ensure seamless coordination between clients, catering, facilities, and AV teams
Maintain a high-touch, concierge-level experience for clients and guests
Manage AV operations, ensuring all meeting and event technology is functional and up to date
Oversee AV concierge services, including on-site support and troubleshooting
Collaborate with IT and external vendors to enhance technology offerings
Oversee the conference room reservation system and ensure optimal space utilization
Implement processes to improve booking efficiency and user experience
Analyze usage data to inform planning and capacity management
Build and maintain strong relationships with corporate clients and stakeholders
Lead regular business reviews and gather feedback to continuously improve services
Anticipate client needs and proactively deliver solutions
Manage departmental budgets, P&L, and cost controls
Track key performance indicators (KPIs) including utilization, revenue, and client satisfaction
Prepare reports and present operational insights to senior leadership
Recruit, train, and manage a cross-functional hospitality team (catering, AV, front-of-house, admin)
Foster a culture of service excellence, accountability, and continuous improvement
Develop staff through coaching, performance management, and career growth opportunities
Ensure compliance with all health, safety, and food handling regulations
Maintain adherence to corporate policies and industry best practices