Hospitality Coordinator

Convene Hospitality Group•Boston, MA

13h•Onsite

About The Position

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team. Join Our Operations Team at Convene 1 Boston Place. We are looking for a Hospitality Coordinator to oversee the daily execution of our workplace, meeting, and event experiences. Reporting directly to the General Manager, this high-visibility, client-facing role is key to delivering an exceptional environment for our tenants and guests. You will collaborate seamlessly across departments to ensure daily operations run flawlessly and hospitality standards remain unmatched.

Requirements

Minimum 2 years’ experience in hospitality
Strong communication skills and a service-first mindset
Highly organized, adaptable, and comfortable multitasking
Flexible and long hours sometimes required
Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Ability to stand, sit, or walk for an extended period of time

Responsibilities

Welcome and check in all guests, clients, and workplace members
Manage lobby/reception flow, VIP arrivals, and guest support
Maintain ownership of assigned desk or floor, ensuring coverage, cleanliness, and organization
Manage coat check, lost & found, and daily front-of-house operations
Support end-to-end execution of meetings and events
Coordinate load-in/load-out, freight, and vendor logistics
Create event materials (run-of-show, signage, menu cards)
Assist with setup, breakdown, and on-the-floor support during peak times
Support site tours and “Surprise & Delight” moments
Partner with building management on security, maintenance, and event logistics
Submit and track facility tickets (HVAC, repairs, etc.)
Coordinate security guards, porters, and lobby flow for events
Assist members with bookings, catering, badges, and requests
Manage calendars, event schedules, and internal communications
Handle packages, invoices, purchasing, and supply inventory
Support staffing logistics, including scheduling temporary team members
Use platforms such as Salesforce, JIRA, Robin, ProxyClick, DocuPhase, Canva, and Google Suite
Partner with Culinary, Service, Production, Technology, and Customer Success teams
Communicate effectively and problem-solve in real time