Hospitality Concierge Coordinator

Idexx • Westbrook, ID

4d • $29 - $31 • Onsite

About The Position

As a Hospitality Concierge Coordinator, you will offer administrative support for IDEXX Hospitality including its core functions of event planning, catering, dining , bus iness support and concierge services. This position will have a heavy focus on activities in the World Campus Conference Center (WCCC) and concierge services . This highly visible, onsite role will ensure high-quality service, excellent operational efficiency with Hospitality’s goal to “Create an Experience, Leave an Impression” for all customers. The Hospitality Concierge Coordinator provides administrative support for all Hospitality services while reporting into the Hospitality Technology & Digital Brand Manager . Th e position hours would be Monday - Friday - 7:00 – 3:30PM and working onsite 5 days a week at IDEXX Headquarters located at One IDEXX Drive in Westbrook, Maine. In this role you will: Provide support for the Hospitality team, duties may include, but are not limited to provid ing the backbone of operational support on the event floor of the WCCC including checking room set ups, service execution, guest assistance , coordination with catering, breakdown /reset support, etc. Manage the shared [email protected] inbox, scheduling, reporting, tracking event inventory, problem solving for technical issues, ordering event/meeting supplies, spreadsheet creation and general project management. Handle various Hospitality concierge duties including but not limited to supporting inventory, restocking, dining digital signage, business center and copier needs, incoming/outgoing mail operations , etc. Be an administrator for management software of the WCCC - primarily Accruent /EMS to book internal space, reporting, banquet event orders, catering menu input, event signage, etc. Partner with s ervice partners in Building Services, Security, Janitorial , AV, etc. to help execute meetings and guest needs in the WCCC needs . Provide excellent, professional and timely customer service to create memorable experiences for all customers . Diplomatically manage and negotiate last-minute customer requests , resolve conflict quickly and efficiently with proactive and consistent communication in a professional manner. Identify trends and resources needed for the department and c ontribute to creating these solutions . Support the IDEXX Hospitality teams as needed and fill in for PTO coverage on various teams .

Requirements

• A bachelor’s degree in B usiness , C ommunications, P ublic R elations, M arketing , H ospitality or a related field is preferred.
• Ideally you have 3+ years of experience in Hospitality or c ustomer service-related field.
• You are comfortable interacting with multiple levels of management and understand the importance of all relationships.
• You enjoy working closely with others and have a team-oriented mindset.
• You are professional, confident, mature, creative, flexible and a highly organized team player with the ability to prioritize and handle multiple projects simultaneously.
• You thrive on being detail oriented, organized, and exceeding expectations .
• You possess excellent written and verbal communication skills.
• You are comfortable making alternative suggestions to satisfy the needs of multiple stakeholders .
• You can work in a dynamic environment and can shift priorities and modify focus while multi-tasking .

Responsibilities

• Provide support for the Hospitality team, duties may include, but are not limited to provid ing the backbone of operational support on the event floor of the WCCC including checking room set ups, service execution, guest assistance , coordination with catering, breakdown /reset support, etc.
• Manage the shared [email protected] inbox, scheduling, reporting, tracking event inventory, problem solving for technical issues, ordering event/meeting supplies, spreadsheet creation and general project management.
• Handle various Hospitality concierge duties including but not limited to supporting inventory, restocking, dining digital signage, business center and copier needs, incoming/outgoing mail operations , etc.
• Be an administrator for management software of the WCCC - primarily Accruent /EMS to book internal space, reporting, banquet event orders, catering menu input, event signage, etc.
• Partner with s ervice partners in Building Services, Security, Janitorial , AV, etc. to help execute meetings and guest needs in the WCCC needs .
• Provide excellent, professional and timely customer service to create memorable experiences for all customers .
• Diplomatically manage and negotiate last-minute customer requests , resolve conflict quickly and efficiently with proactive and consistent communication in a professional manner.
• Identify trends and resources needed for the department and c ontribute to creating these solutions .
• Support the IDEXX Hospitality teams as needed and fill in for PTO coverage on various teams .

Benefits

• An hourly rate target of $29-$31/hour based on experience
• Opportunity for annual cash bonus
• Opportunity for performance based annual merit increase
• Health / Dental / Vision Benefits Day - One
• 5% matching 401k
• Generous PTO benefits
• Additional benefits including but not limited to pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees