Hospitality Associate

K2 Services•Charlotte, NC

7d•$22 - $25

About The Position

The Hospitality Associate at Opensity Solutions is responsible for delivering exceptional guest experiences while ensuring smooth day-to-day hospitality operations. This role serves as a key point of contact for guests, providing personalized service, resolving inquiries, and coordinating with internal teams to maintain high service standards. The position reports to the Lead Hospitality Associate or Client Relations Manager and is classified as non-exempt.

Requirements

High school diploma or equivalent required
Minimum of 2+ years of relevant hospitality, guest services, or customer service experience required.
Experience in a fast-paced client-facing environment preferred.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time

Nice To Haves

Experience using reservation systems, hospitality platforms, or client service applications preferred.

Responsibilities

Deliver a warm, professional, and personalized welcome to all guests to create a positive first impression.
Anticipate guest needs and provide proactive assistance, recommendations, and solutions to enhance the guest experience.
Respond promptly and professionally to guest inquiries, complaints, and special requests while ensuring timely resolution and follow-up.
Manage check-in and check-out processes with accuracy and efficiency, including guest registration, room allocation, and payment handling.
Monitor reservation systems and coordinate with internal teams to optimize occupancy, scheduling, and operational efficiency.
Collaborate with housekeeping, maintenance, and other departments to address operational issues and maintain guest comfort.
Inspect guest rooms and public areas regularly to ensure cleanliness, presentation, and service standards are consistently met.
Build and maintain positive relationships with returning guests by recognizing loyalty and providing personalized experiences.
Identify opportunities to upsell services, amenities, and packages that enhance guest satisfaction and contribute to revenue growth.
Participate in ongoing training programs, including Cornerstone platform training, to strengthen job knowledge and service capabilities.
Monitor guest feedback, reviews, and satisfaction metrics to identify improvement opportunities and implement corrective actions.
Support guest loyalty initiatives and contribute to strategies that encourage repeat business and positive referrals.