Hospitality Associate

Kasa • Nashville, TN

5h • Remote

About The Position

Join our Central Hospitality Team as a Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital prowess, making you a key figure in our Nashville market. Reporting to the Operations Manager, you'll work closely with both the Guest Experience and the Property Operations team.

Be a part of our Central Portfolio Operations, a team passionate about delivering seamless experiences for our guests. Our team members at Kasa are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

Requirements

• Minimum of 2 years of experience in hospitality. Alternatively, if you have less hospitality experience, a minimum of 2 years in customer service is required.
• At least 1 year of experience in guest service roles.
• A strong affinity for technology, with previous experience in tech-related tasks, and a keen interest in learning new systems and platforms.
• Availability for varied shifts, including afternoons, evenings, weekends, and holidays.
• Access to reliable transportation.
• Comfortable with lifting items weighing up to 50 pounds.
• Skilled in maintaining composure and a positive outlook in challenging or high-stress situations.

Nice To Haves

• You pride yourself on your communication and organizational skills

Responsibilities

• Be the first point of contact for guests, assisting with check–in, and addressing their immediate needs or special requests.
• Provide guests with personalized local recommendations and insights, enhancing their overall experience at [Name].
• Maintain the common areas, such as coffee stations and concierge closets, to ensure they are well-stocked and presentable.
• Perform quality checks using our TechTool 'Safety Culture' after each clean to uphold our high-quality standards.
• Prepare for upcoming guest arrivals and organize guest engagement events, coordinating with housekeeping and maintenance teams.
• Promptly address and resolve guest requests received through our Task Management Tool 'Breezeway.'
• Address any live guest issues, such as cleanliness, technical, or operational challenges.
• Maintain seamless communication with the remote Guest Experience team via tools like Slack and Kustomer, ensuring any guest issues are swiftly resolved.
• Be equipped to tackle emergency situations such as lockouts or urgent guest requests, showcasing your problem-solving abilities.

Benefits

• Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• The Pay: The starting base pay for this role is between $23 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.
• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed