Hospitality Associate - New Club Opening

CHELSEA PIERS LP•New York, NY

8d•$18 - $18•Onsite

About The Position

At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community. As a Hospitality Associate, you’ll be the first and last impression for every member who walks through our doors and you have the opportunity to make a lasting impact on the member experience. If you’re passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space – we want to meet you. Our newest location, opening in Hudson Square this fall, is a 50,000 sq-ft facility spanning three floors in the heart of downtown Manhattan, just steps from the West Village and Greenwich Village. The club will feature four boutique fitness studios, a full-service Recovery Suite with cold plunges and sauna, and an expansive Member Lounge for co-working and community events. This is a unique opportunity to join our Hudson Square founding team and help bring the Chelsea Piers Fitness brand of hospitality to a brand-new neighborhood – building that culture from the ground up.

Requirements

A natural people-person who believes small moments matter – a smile, a name, a high five – and takes pride in making someone’s day.
A team player who takes pride in their work.
A proactive problem solver.
Energized by the fitness & wellness world, regardless of your background – we welcome athletes, performers, coaches, or creators!
Excited to learn, grow, and take on new challenges.
Calm under pressure and able to multitask in a high-traffic, high-energy space.
Flexible with your schedule – availability on nights, weekends, and holidays.
Comfortable standing for extended periods and lifting up to 30 lbs.
High school diploma/GED required.

Nice To Haves

6+ months experience in customer service, hospitality, or fitness.
Knowledge of gym operations, group fitness, or front-line tech platforms.
Preferably Associate Degree or higher.

Responsibilities

Delivering excellent 5-star hospitality in line with our Chelsea Piers Standards of Excellence and our High Five Approach – creating moments of genuine connection, recognition, and warmth in every interaction.
Welcoming every member, prospective member and guest like a regular – using names when possible and creating a warm first and last impression.
Mastering our member systems to ensure smooth check-ins, class arrivals, and guest experiences.
Answering phones and member questions with energy, empathy and ownership – ensuring every interaction feels personal and helpful.
Supporting shift-specific needs like front desk, concierge, marketing, or street team activations.
Keeping an eye on everything – facilities, locker rooms, events, and personal training sessions – and submitting tickets through appropriate systems.
Monitoring guest awareness and maintaining security awareness.
Problem solving like a pro – you’ll be trained to resolve issues and know when to escalate.
Collaborating with every department, from sales to operations, because hospitality – and recognizing great work – touches everything.