Hospitality Associate
Crow Holdings•Dallas, TX
•Onsite
About The Position
Crow Holdings seeks a Hospitality Associate to support the company’s business initiatives, primarily at their Old Parkland campus. The ideal candidate demonstrates initiative, enthusiasm, exceptional customer service and organization skills, with strong attention to detail. The position reports to the Director of Events for Crow Holdings and will partner with the Old Parkland operations, campus management, and event teams. The successful candidate will be a pro-active team player who will support logistical execution of regular tenant meetings and bookings, various tenant events and associated projects. Candidate must maintain a high degree of composure in high pressure moments while maintaining a solution driven mindset.
Requirements
- Bachelor’s degree and 2+ years of relevant experience in a similar role
- Superior verbal and written communication skills, especially customer friendly communications
- Highly proficient in Microsoft Office product suite (Outlook, Word, Excel, PowerPoint)
- Attention to detail and multi-tasking skills, work independently, prioritize effectively and make decisions
- Familiarity and confidence with high-profile guests and C-Level executives
- Confidential, empathetic and diplomatic in all interactions; demonstrates flexibility and good instincts
- High integrity and discretion
- Outstanding customer service skills
- Experience working in technical/audiovisual environment
- Ability to work irregular, early mornings, and sometimes long hours as well as some weekends
- Ability to withstand long periods of standing and/or walking; be able to lift up to 30 lbs
Nice To Haves
- Experience with Adobe InDesign and Photoshop a plus
- Work experience with reservation software or CRM platforms
- Ability to navigate virtual meeting platforms i.e. Zoom, Skype, MS Teams
- Catering or other food service-related experience
- Hospitality, Communications, or Event Planning background
Responsibilities
- Serve as first point of contact for Old Parkland campus regarding conference room spaces
- Greet and provide directional assistance to all guests, and be a welcoming first impression
- Deliver a consistent, outstanding customer service experience
- Respond in a timely manner when processing customer requests for reservations
- Lead logistics arrangements and onsite execution for Old Parkland conference room reservations, including room set-up, Food & Beverage components, AV/IT coordination and special requests
- Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start
- Perform set-up and clean-up for beverage service and catering components, upon previous coordination
- Responsible for maintaining conference spaces upkeep, including submitting work orders as needed to property management team
- Provide tours of spaces to tenants, as necessary
- Extraordinary interpersonal skills; ability to work independently and collaborate effectively with internal business groups
- Cultivate relationships with tenants and community members
- Support team in regular communication with property management for seamless execution of amenity use amongst tenants
- Knowledgeable in answering specific questions regarding Old Parkland campus amenities
- Develop interest in Old Parkland history, art and architecture for awareness and tours as needed
- Ability to adapt quickly to change and maintain a flexible approach when providing customer support
- Communicate special needs and requests to campus management team via event management system
- Provide daily support for the team and perform additional tasks and special projects as needed
- Manage and book reservation requests; maintain room schedules through reservation system, as details evolve and become firm
- Ability to prioritize, support, and anticipate the needs or emerging issues of various clients and company stakeholders, as reservations/bookings approach
- Manage and respond to all emails in the location-specific folders
- Support and collaborate on design of amenity/hospitality materials (i.e., parking maps, signage, printed materials, menus, links, etc.)
- Perform additional duties as assigned by manager
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
