Hospitality Associate

K2 Services

About The Position

The Hospitality Associate at Opensity Solutions is responsible for delivering exceptional guest experiences while ensuring smooth day-to-day hospitality operations. This role serves as a key point of contact for guests, providing personalized service, resolving inquiries, and coordinating with internal teams to maintain high service standards. The position reports to the Lead Hospitality Associate or Client Relations Manager and is classified as non-exempt.

Requirements

Strong customer service orientation with a client-first mentality and commitment to delivering exceptional guest experiences.
Excellent verbal and written communication skills with the ability to interact professionally with guests, clients, and team members.
Ability to multitask and prioritize responsibilities in a fast-paced, high-energy environment with changing priorities.
Strong attention to detail and accuracy in operational processes and guest interactions.
Effective problem-solving and decision-making skills within the scope of the role.
Ability to maintain professionalism, confidentiality, and security of sensitive client information.
Positive, friendly, and adaptable attitude with the ability to motivate peers and foster collaborative relationships.
Proficiency with Microsoft Office applications and general technology platforms.
Ability to analyze guest feedback and performance metrics to improve service delivery and operational outcomes.
Flexibility and adaptability to changing business needs and operational demands.
High school diploma or equivalent required.
Minimum of 2+ years of relevant hospitality, guest services, or customer service experience required.

Nice To Haves

college degree preferred
Experience in a fast-paced client-facing environment preferred

Responsibilities

Deliver a warm, professional, and personalized welcome to all guests to create a positive first impression.
Anticipate guest needs and provide proactive assistance, recommendations, and solutions to enhance the guest experience.
Respond promptly and professionally to guest inquiries, complaints, and special requests while ensuring timely resolution and follow-up.
Manage check-in and check-out processes with accuracy and efficiency, including guest registration, room allocation, and payment handling.
Monitor reservation systems and coordinate with internal teams to optimize occupancy, scheduling, and operational efficiency.
Collaborate with housekeeping, maintenance, and other departments to address operational issues and maintain guest comfort.
Inspect guest rooms and public areas regularly to ensure cleanliness, presentation, and service standards are consistently met.
Build and maintain positive relationships with returning guests by recognizing loyalty and providing personalized experiences.
Identify opportunities to upsell services, amenities, and packages that enhance guest satisfaction and contribute to revenue growth.
Participate in ongoing training programs, including Cornerstone platform training, to strengthen job knowledge and service capabilities.
Monitor guest feedback, reviews, and satisfaction metrics to identify improvement opportunities and implement corrective actions.
Support guest loyalty initiatives and contribute to strategies that encourage repeat business and positive referrals.

Benefits

Opensity Solutions, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Opensity is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at Opensity are based on qualifications, merit, and business needs.
This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.
Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law.
We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.
Respect We believe in treating everyone with dignity, kindness, and empathy.
We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.
Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients.
We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.
Collaboration We understand that working together yields the best results and that our parts are better together.
We actively promote teamwork, open communication, and the sharing of ideas.
By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.