Hospitality Associate for Night Audit- $15.00 per hour- Part time

Winthrop Rockefeller Institute•Morrilton, AR

29d•Onsite

About The Position

This is a part-time, partial-benefited position. The purpose and objective of this position is to greet, register, and assign rooms to guests of the Institute in a courteous and professional manner. The Hospitality Associate is responsible for furnishing guests with information about daily Institute activities, meetings, schedules, etc. The Night Auditor is responsible for “settling” the day’s business.

Requirements

Excellent customer service skills
Ability to process multiple tasks at one time
Position requires over night shifts, weekends, and some Holidays.
Good verbal and written communication skills
Professional and friendly telephone etiquette
Basic computer and switchboard skills
Must be able to stay awake through entire night shift (3rd shift hours)
Must be able to sit or stand for long periods of time (in excess of 2 hours)
Must be able to lift minimum of 15 lbs.
Must be able to acclimate to varying temperatures
High School diploma, GED or equivalent work experience in hospitality or service industry, basic knowledge of computers and answering phones.

Nice To Haves

Previous experience in Hospitality is a plus.

Responsibilities

Guest registration (room assignment, payment, special needs, etc.)
Guest services (keys, messages, inquiries, etc.)
Knowledge and use of Maestro database (daily settlement, payments, room charges, coffee shop sales reports, reconciles shift transactions, and process daily reports)
Administrative duties as required (printing, faxing, copying, etc.)
Basic accounting tasks (verify cash bank at start and end of shift)
Nightly facility lock-up and Morning unlocking of facility.
Maintain knowledge and understanding of the Institute’s mission, history, organization, and current events.
Assist conference services and programs department (printing, handing out name tags, AV system)
Assist with preparing classroom by picking up trash, sweeping floor, and emptying trash cans.
Position will need to be available to work other Hospitality departments (ex: coffee shop).
Other duties as assigned.