Hospitality Assistant (part-time)

Service Corporation International•Hanover, MD

6d•Onsite

About The Position

Our associates celebrate lives. We celebrate our associates. As a family/guest facing team member, this role compassionately addresses families and guests with kindness and compassion, honoring the deceased. The role involves preparing room set-up, breakdown, and cleaning, including refreshments, floral arrangements, and family mementos for funeral services and events.

Requirements

High school diploma or equivalent
High level of compassion and integrity
Ability to follow instructions given over the phone or in person
Ability to maintain composure in challenging situations
Ability to maintain confidentiality
Ability to lift a minimum of 50lbs.
Ability to stand for long periods of time
Ability to work with a diverse group of individuals
Ability to take initiative and solve problems (improvise and overcome)

Nice To Haves

Food Safety Certificate may be required according to state/province regulations
Food and beverage server experience preferred

Responsibilities

Prepares rooms for services and events by physically moving and setting up chairs, tables, easels, podiums, photos, and other personal keepsakes or mementos of client families.
Displays floral arrangements that may weigh up to 50 pounds, photos, easels, and similar momentous.
Arranges caskets and urns.
Prepares tables for refreshments, including food, beverage, serving dishes, utensils, and similar items that may be provided by catering, family, or the company.
May serve food to guests as permitted by state/local ordinance.
Monitors and maintains cleanliness, sanitation, and organization during events.
After events, packs up family mementos and provides them to the family upon departure or arranges for delivery.
Cleans up rooms, ensuring proper disposal of trash as well as care and storage of company items.
Cleans, vacuums, and sanitizes areas after events.
Processes laundry.
Restocks supplies and alerts management to low inventory.
Greets customers in a polite, positive manner.
Anticipates customers’ needs and responds promptly.
Accommodates the needs of the family during services or visitation.
Resolves customer issues and alerts management when needed.
Performs general cleaning, including dusting, vacuuming, sweeping, mopping, and trash disposal.
Cleans and sanitizes restrooms and kitchens, including appliances, surfaces, and cabinet interiors.
Replaces burned-out light bulbs inside the facility.
Maintains clean entry doors and sweeps or vacuums exterior entry mats.
Straightens and rearranges furniture; may spot clean fabrics to remove stains.
Maintains all facial tissue dispensers and water dispensers; replenishes supplies on an ongoing basis.
Maintains an adequate supply of kitchen and cleaning supplies; advises management of the need to re-order.
Notifies management of any emergency maintenance issues.