Hospitality and Office Services Specialist

Ricoh Americas Holdings•San Francisco, CA

7d•Onsite

About The Position

This vital role is responsible for overseeing the high-level management of meeting and event spaces, coordinating directly with clients and the firm to ensure exceptional service delivery on behalf of Ricoh. The position requires a strong focus on seamless hospitality operations, including food and beverage service, meeting support, and the setup and maintenance of office and conference areas.

Requirements

Strong organizational skills with a focus on consistent service delivery.
Proficiency with basic AV setup (Tier 1) and willingness to learn and adapt to client-specific technologies.
Proactive, detail-oriented, and solution-focused approach to meeting and event coordination.
Strong commitment to client service and hospitality excellence.
Excellent verbal and written communication skills.
Ability to build relationships and collaborate effectively with clients, vendors, and internal teams.
Ability to lead by example and positively influence team performance.

Responsibilities

Serve as the coordinator for client meetings and events, ensuring smooth communication and alignment between clients, the firm, and the Ricoh team.
Maintain knowledge of all conference spaces and provide guidance on room setups, meeting configurations, and best practices for food and beverage presentation.
Possess a working knowledge of Tier 1 AV equipment and implement AV setups as required for meetings and events.
Assist with the setup and breakdown of conference rooms and modular meeting spaces as needed.
Oversee the delivery of food and beverages, ensuring consistent, high-quality presentation and service.
Take responsibility for the accurate and timely setup of food and beverage services in meeting spaces, maintaining the highest standards of presentation and consistency.
Stock pantry areas with all necessary items, including food, beverages, dry goods, and paper products.
Ensure all office kitchens are well-stocked with china, glassware, silverware, snacks, and beverages.
Maintain coffee machines, ensuring they are stocked, clean, and fully operational.
Manage hoteling and visitor offices, ensuring spaces are clean, fully supplied, and appropriately personalized with correct client names.
Provide support in copy, production, scanning, fax, mail and shipping, records management, and light facilities support.
Accurately complete jobs and projects according to required deadlines while maintaining quality standards.