Office Services Specialist

Virginia Information Technologies Agency•Warrenton, VA

10d•$38,153 - $46,000•Onsite

About The Position

This position is responsible for managing the high-volume intake of Environmental Health applications and serving as the primary point of contact for customers navigating the permitting process. The role includes reviewing and researching historical property records, clearly explaining findings, setting realistic expectations, and guiding applicants through each step of the operations permit workflow. The incumbent will accept and track permit documentation as it is completed, ensuring files are accurate and ready for processing. Exceptional customer service is essential, as this role supports applicants with professionalism, accuracy, and a commitment to delivering an excellent experience throughout every interaction.

Requirements

Knowledge of office and administrative principles and practices
Working knowledge of word processing and spreadsheet software applications
Ability to interpret and follow established procedures and guidelines
Ability to communicate effectively with internal and external customers, verbally and in writing
Considerable skill in the operation of standard office equipment

Nice To Haves

Experience in an office setting
Bilingual proficiency in English and Spanish
Experience with an electronic health record

Responsibilities

Managing the high-volume intake of Environmental Health applications.
Serving as the primary point of contact for customers navigating the permitting process.
Reviewing and researching historical property records.
Clearly explaining findings, setting realistic expectations, and guiding applicants through each step of the operations permit workflow.
Accepting and tracking permit documentation as it is completed, ensuring files are accurate and ready for processing.
Supporting applicants with professionalism, accuracy, and a commitment to delivering an excellent experience throughout every interaction.