Hospitality Ambassador

TalentBurst•South San Francisco, CA

4d•Onsite

About The Position

The Hospitality Ambassador is a customer-facing, onsite role within Site Services, responsible for providing a high-touch, white-glove hospitality experience and supporting secure campus access in partnership with Security. The role is the first point of contact for employees and visitors in the lobbies and supports daily operations serving a workforce of 12,000 employees, visitors, and partners. The position supports front desk and lobby operations, visitor check-in and access procedures, vendor and guest coordination, call center inquiries, and programs such as parking placards, Clipper Cards, transportation, and lobby amenities. The Ambassador may cover multiple lobbies, handle document delivery and distribution, maintain lobby supplies, and assist with projects and process improvements. This is a fully onsite role in South San Francisco, five days per week, with shift options of 7:00 AM–4:00 PM or 8:00 AM–5:00 PM. Bi-weekly Thursday meetings run until approximately 6:30 PM. A 12-month commitment is required; remote work and relocation are not available. The interview process consists of a phone interview followed by an in-person interview.

Requirements

Bachelor's degree in any field.
3–4 years of experience in corporate hospitality or high-end service, such as luxury hotel, retail, or concierge work.
Strong proficiency in Microsoft Office.
Strong proficiency in Google Suite.
Ability to learn new systems, including visitor management and call center tools.
Valid California driver's license.
Exceptional customer service and hospitality mindset.
Strong communication and interpersonal skills.
Ability to handle sensitive and confidential information with discretion.
Adaptability and ability to multitask in a fast-paced environment.
Problem-solving and solution-oriented thinking.
Ability to collaborate with cross-functional teams, including Security, Legal, administrators, and Events.
Continuous improvement mindset.
Ability to work onsite five days per week in South San Francisco.
Ability to meet the 12-month commitment requirement.

Responsibilities

Serve as the main point of contact for employees and visitors in lobby areas.
Provide professional, high-level service with a hospitality-focused mindset.
Handle inquiries, requests, and issues promptly and gracefully.
Partner with Security to protect people and assets.
Manage visitor check-in, badge assignment, and host notifications.
Follow access protocols and maintain confidentiality.
Coordinate vendor deliveries, including packages, catering, and personal items.
Support special requests and VIP interactions.
Provide call center support for phone inquiries.
Manage programs such as parking placards, Clipper Cards and transportation, and lobby amenities.
Support multiple lobbies, including flexible or rover coverage as needed.
Support the gnExpress delivery service through document handling and distribution.
Maintain lobby supplies.
Assist with projects and process improvements.
Attend mandatory bi-weekly Thursday meetings and complete safety certification within six months.