Hospitality Ambassador

JLL•New York, NY

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Overview: The Hospitality Ambassador serves as the cornerstone of workplace experience, creating welcoming, functional environments that enable colleagues and visitors to thrive. This role blends front-of-house hospitality with proactive facilities coordination, ensuring every touchpoint—from first impressions to daily interactions—reflects JLL's commitment to exceptional service and operational excellence. Mission: Deliver memorable workplace experiences that foster productivity, collaboration, and well-being while maintaining seamless operations across shared spaces.

Requirements

High school diploma or equivalent required
1-3 years of experience in customer service, hospitality, facilities coordination, or property management
Exceptional interpersonal and communication skills with a service-oriented mindset
Professional presence and polished demeanor in all interactions
Proficiency with Microsoft Office Suite and ability to learn building management software
Strong organizational skills with ability to multitask effectively in dynamic environments
Detail-oriented with proactive problem-solving capabilities
Physical capability to perform light facility maintenance tasks (lifting up to 25 lbs, standing for extended periods)
Schedule flexibility to accommodate varied shifts, including occasional evenings or weekends
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

associate or bachelor's degree preferred

Responsibilities

Provide warm, professional greetings and assistance to colleagues, clients, and visitors
Manage communications including phone calls, emails, and in-person inquiries with responsiveness and clarity
Maintain an impeccably presented lobby and reception area that reinforces a professional, welcoming atmosphere
Uphold building security protocols and emergency procedures, ensuring safety compliance at all times
Support colleague engagement initiatives, workplace events, and community-building activities
Ensure meeting spaces are properly configured, clean, and fully equipped
Arrange meeting refreshments (coffee, water, snacks) and manage catering logistics for tenant events
Direct food delivery personnel efficiently to minimize disruption
Monitor and replenish supplies in shared spaces including kitchens, break rooms, conference rooms, and copy centers
Maintain cleanliness standards in communal areas by loading/unloading dishwashers and coordinating with cleaning teams
Perform basic troubleshooting of office equipment (printers, copiers) and escalate technical issues appropriately
Log and track service requests in client and building work order systems, ensuring timely resolution
Collaborate with facilities, maintenance, and security teams to address space-related concerns proactively
Provide administrative support to the facilities management team as needed