Hospitalist Program Manager - Full-Time

Erlanger Health System•Chattanooga, TN

3d•Onsite

About The Position

The Hospitalist Program Manager is responsible for the day-to-day operational and administrative management of the Hospitalist Program across assigned locations. In collaboration with physician and operational leadership, the Program Manager oversees provider scheduling and staffing, program operations, financial and productivity performance, quality and performance improvement activities, provider administrative requirements, and operational workflows. The position serves as a key liaison among hospitalists, advanced practice providers, hospital leadership, clinical and administrative staff, and collaborating specialties to promote effective communication, efficient patient care delivery, and achievement of program objectives. The Program Manager also supports budget management, recruitment, onboarding, credentialing, policy and process development, project management, and the supervision and performance management of assigned staff. This is a highly autonomous healthcare operations role that combines practice management, physician operations, budgeting, quality improvement, project management, and provider relations to ensure a successful and efficient Obgyn Hospitalist program.

Requirements

Bachelors degree in Business, Healthcare Administration, or a related field, or an equivalent combination of education and relevant management experience.
Minimum 3-5 years' experience in business management, with strong financial and systems background, and strong marketing experience
Working knowledge of physician office practices, managed care operations and insurance industry structure and products desired
Excellent organizational, communication and interpersonal skills, both verbal and written
Ability to work in time sensitive environment and with confidential information
Ability to plan time effectively, balance multiple tasks, work within stringent time frames, and execute projects to completion. Ability to use professional management skills, measure and drive for results
Understands and applies the fundamental principles of financial analysis, strategic planning, operations, human resource management, and information systems
Detail oriented
Ability to analyze issues and use sound judgment in determining the course of action
Ability to motivate and develop staff; coach and mentor reports using open and active communication techniques
Ability to be a role model, support hospital vision, mission and strategic initiatives and hold reports accountable for results
Ability to engage, inspire and influence others
Works independently with minimal supervision
Demonstrates superior leadership and promotes and maintains a culture of excellent customer service with all internal and external customers
Ability to collect, analyze and apply data and other practice information; prepare and present written and oral reports with recommendations
Ability to think and act strategically
Ability to train and become proficient with Budget process
Ability to supervise staff in a fair, consistent manner

Nice To Haves

Minimum of two years of healthcare experience in an applicable clinical or healthcare operational setting.
Practice management and billing or coding experience.
Experience with EPIC and Amion.
Certified Medical Assistant or Practice Management Certification

Responsibilities

Manage day-to-day operations of the OBGYN Hospitalist service across two campuses and more than 15 providers
Oversee workflow efficiency, patient care processes, transfers, admissions, and discharge timeliness
Lead operational improvement and quality initiatives
Develop and maintain hospitalist and OBED daily and monthly schedules
Supervise clerical support staff, including hiring, training, evaluations, and personnel records
Support recruitment, onboarding, orientation, credentialing, and payer enrollment of physicians and nurse practitioners
Track provider licenses, certifications, and medical directorship timekeeping
Prepare and monitor budgets to maintain productivity and cost containment.
Track financial performance, billing, productivity metrics, and budget variances.
Manage quality, operational, and financial reporting
Partner with physician and operational leaders to improve compliance with quality metrics.
Assist in developing, revising, and implementing policies and procedures.
Address patient safety reports, patient satisfaction concerns, and performance improvement opportunities
Lead and monitor projects, including timelines, work plans, and status reporting.
Serve as a liaison between hospitalists, employed and community OBGYNs, subspecialists, and hospital departments
Facilitate effective communication and collaboration among providers and stakeholders.
Represent the OBGYN Hospitalist program internally and externally
Maintain EPIC and AMION proficiency
Maintain Microsoft Office Skills (Excel, Word, Power Point, Outlook) required.