Hospital Unit Service Coordinator 2-Telemetry-Fulltime-Lakewood-Days

University of California, Irvine • Lakewood, CA

6d • Onsite

About The Position

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties. As Orange County’s only academic health systems, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region’s only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education. The unit secretary performs clerical duties on assigned patient care unit under the supervision of the Charge Nurse.

Requirements

• Knowledge of medical terminology
• Must demonstrate hospital telephone etiquette by answering the phones promptly, courteously and by identifying department and self.
• Is aware of and follows all hospital and department policies and procedures.
• Promotes positive co-worker relationships through teamwork and cooperation. Understands and supports the needs of individuals in other departments and promotes conflict resolution. Shares information, work knowledge and experience with co-workers, physicians, and students in a non-threatening manner. Offers assistance and promptly responds to requests.
• Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercises good judgment and arrives at sound decisions.
• Must be able to provide proof of work authorization

Nice To Haves

• Computer skills
• Previous unit secretary experience in acute care setting.

Responsibilities

• Accurately and legibly transcribes physician orders in Kardex and sends requisition slips to appropriate departments in a timely manner
• Verifies all transcribed orders are signed by an RN throughout the shift
• Prepares and maintains charts
• Copies and prepares charts for transfers
• Assures acuity information is obtained from RN for reporting as per policy
• Reviews advance directive information to be certain it is completed appropriately and follows through, if necessary
• Collects information for legal documents (i.e.: birth certificates/ death certificates), if needed
• Accurately completes and submits charge documentation
• Facilitates contact with payor, if indicated
• Utilizes patient call light system and communicates patient needs to appropriate staff
• Answers incoming calls promptly, efficiently and courteously
• Promptly notifies the team leader of STAT orders & patient/family requests
• Notifies physicians as directed by the charge nurse
• Reports all unusual occurrences to supervisor, charge nurse, or team leader
• Promptly notifies appropriate areas of patient admit, transfer, and discharge
• Copies and prepares charts for transfer
• Responds to emergency situations and assists as needed
• Promptly notifies EVS of patient discharge/transfer and follows through to assure room availability for pending patient admits/transfers
• Orders supplies and equipment as directed
• Facilitates equipment repairs
• Stores orders
• Utilizes information systems promptly and efficiently (for example: Omninote, diet list computer, page system).
• Promptly notifies appropriate staff/departments of patient discharge and transfer
• Attends 50% of staff meetings
• Has knowledge of unit goals and expectations
• Follows hospital policy and procedure
• Attends all mandatory courses as designated
• Demonstrates responsibility for self development by participating in learning activities to obtain skills to meet learning gaps as identified by supervisor
• Upholds all patient rights
• Treats all patients, families and coworkers in a polite and respectful manner
• Reports immediately any issues where patient rights might be compromised to supervisor, charge nurse, or team leader
• Performs any other duties or responsibilities that may be assigned.

Benefits

• medical insurance
• sick and vacation time
• retirement savings plans
• access to a number of discounts and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed