Hospital Unit Secretary, Acute Care Surgical, Per Diem, Variable

Jackson Health•Miami, FL

6d•Onsite

About The Position

The Hospital Unit Secretary facilitates department and patient flow and supports patient care by serving as a frontline ambassador in customer service and performing clerical duties and data-entry functions. The role is at Jackson Memorial Hospital, WW 10 – Transplant Surgery, and is per diem with variable day and evening shifts. The secretary prepares and maintains medical records, updates patient-status and bed-tracking information in computer systems, and supports unit operations. The role also involves assisting nurses and patients as needed, communicating with visitors and callers, maintaining unit supplies and equipment, and demonstrating Jackson Health System’s CARE values: Compassion, Accountability, Respect, and Expertise. Additional duties may be assigned.

Requirements

High school diploma.
Generally 0 to 3 years of related experience.
Ability to analyze, organize, and prioritize work accurately while meeting multiple deadlines.
Effective oral and written communication skills.
Ability to handle difficult and stressful situations with critical thinking and professional composure.
Ability to understand and follow instructions.
Knowledge and skill in using job-appropriate technology and software applications.
Ability to exercise sound and independent judgment.
Must meet and maintain unit-specific and organizational skills, competencies, and any required certifications or licensures.
AHA Basic Life Support (BLS) credential with at least 6 months of validity is listed as a unit-specific credential; applicable life-support certification may be required at the unit level and must be maintained during employment.

Responsibilities

Prepare and maintain medical records by labeling pages, accurately placing forms and reports, copying appropriate sections, thinning or breaking down charts, and routing them as appropriate.
Flag unsigned forms and follow up to ensure required signatures, dates, and times are completed.
Scan documents into the electronic documentation management system.
Maintain the bed-tracking system and update patient status promptly.
Transfer and discharge patients in the computer system and update the unit census according to entity standards.
Enter patient or unit charges and ensure computer census accuracy at the beginning of the shift, after transfers, and at the end of the shift.
Manage computer physician orders, including printing forms and documenting consult calls with the date, time, and person contacted.
Ensure patient-status information is accurate, including observation, inpatient, and telemetry status.
Assist nurses with patient requests as needed and help transport supplies and specimens.
May assist with meal-tray and nourishment delivery and menu completion, where applicable.
Obtain the updated operating-room schedule daily.
Maintain cleanliness of the unit and nurses’ station.
Greet unit visitors, answer patient call systems and telephones, and route messages to the appropriate person.
Maintain working knowledge of printers and other clerical equipment, report or tag malfunctioning equipment, and track equipment according to unit or entity standards.
Assist with materials management, including ordering supplies, forms, and floor stock.
Orient new employees to the job.
Assist with the collection and storage of patient belongings.
In certain units, verify active diet orders with the RN and assist with patient discharges and transfers as needed.
Demonstrate service excellence and Jackson Health System CARE values.
Perform other related duties as assigned.