Hospital Transfer Coordinator

Cleveland Clinic

19h•Remote

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Summary Facilitates transferring patients from internal and external facilities into the Cleveland Clinic Health System. Works collaboratively to optimize patient placement in an effort to maximize enterprise capacity.

Requirements

High School Diploma or equivalent required.
Knowledge of medical terminology required.
Minimum 2 years extensive customer service/health care experience such as patient registration, appointment scheduling or other related experience required.
Strong customer service skills a must.
Working knowledge of computerized hospital admission/bed management system or other related office functions.
Requires sitting for long periods of time, multitasking, manual dexterity to operate computers and normal or corrected vision.
Requires working under stressful and emergency situations with the ability to maintain composure in any situation in order to provide superior customer service and ensure proper patient safety and placement.
Must be able to perform multiple functions simultaneously without supervision and learn new practices promptly.
Follows standard precautions using personal protective equipment as required.

Nice To Haves

EMT-B, EMT-P, LPN preferred.
One year of relevant clinical experience as a Clinical Technician, EMT-P, LPN or RN preferred.
Previous experience in a hospital admission or patient flow setting highly preferred.
Computer experience in Microsoft Word, Excel and EPIC preferred.
Minimum typing speed of 35 WPM preferred.

Responsibilities

Serves as the initial point of contact from external and internal providers and obtains the necessary information to initiate patient transfers into the Cleveland Clinic Health System.
Receives transfer request from physicians, mid-level providers or representatives from internal and external facilities. Information gathered includes demographic, insurance and clinical data. The Hospital Transfer Coordinator will be responsible for accurate quick registration.
Coordinates referrals to appropriate medical service as needed for referred patient.
Connects referring parties with accepting Cleveland Clinic provider to determine appropriateness of transfer.
Performs follow up communication with financial counselors, physicians, case managers and nurses to help expedite transfers to the Cleveland Clinic Health system facility.
Collaborates with Patient Flow Coordinators and Access RN’s to determine availability of appropriate bed.
Coordinate with ambulance providers to provide transportation within the Cleveland Clinic Health System
Demonstrate knowledge of hospital, departmental, and health systems policies and procedures.
Assist with new and current initiatives within the admission and transfer center.
Actively participates in the maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise.
Supports centralized communications between referring and accepting provider services.
This includes, but is not limited to, preparing for and leading bed meetings, monitoring, interacting with, and ensuring accuracy of electronic patient placement systems data, providing backup for patient placement discussions and decisions across the enterprise.
Implements HIPPA privacy regulations and Patient Bill of Rights and act as a resource for others in the organization.
Oversees emergency and electronic back-up methods and procedures to support patient flow.
Provides feedback to the supervisors related to process delays.
Meets regularly with Transfer Center team members to discuss, problem-solve, and develop mitigation strategies related to improvement of patient flow.
Actively engages in daily implementation of strategic goals as they relate to capacity management, patient flow and department development.
Interprets and supports policies, procedures and safety standards to facilitate daily operations.
Develops and promotes long term relationships with referring facilities.
Other duties as assigned.