Hospital Systems Device Integration Analyst

Mount Sinai Medical Center•Miami Beach, FL

5d•Onsite

About The Position

This role serves as a clinical analyst for numerous healthcare clinical applications, focusing on device integration and mobile management. The analyst will be responsible for supporting applications such as Airwatch MDM, Voalte Mobile, Voalte Nurse Call, Connexall, Rauland of Florida nurse call, patient monitors (Capsule, Philips, Spacelabs), IV pumps, Temptrak, Supply Scan, and Centrak RTLS. The position involves finding resolutions to reported issues, addressing hospital-wide requests, performing system maintenance including upgrades and patch updates, managing user access, assisting with reports and audits, and ensuring proper system use through training and workflow support. There is a future opportunity for Epic cross-training and support after mastering device integration systems.

Requirements

Bachelors degree required.
User access management.

Nice To Haves

Apple, Iphone
Voalte
Connexall
Nurse Call
Patient monitors.

Responsibilities

Finding resolutions to reportable issues (Break/fix).
Addressing hospital wide requests for supported applications.
System maintenance: Application and server upgrades and patch updates.
User access management.
Helping leaders with reports and audits.
Ensuring proper use of system and assisting with any training or workflow needs.
Performs complex work for assigned applications including analyzing system capabilities to resolve questions of program intent, identifying output requirements, input data acquisition, reporting techniques and structure, and data controls.
Maintains assigned application through partnership with technical experts, vendors, and technology teams to ensure the application continues to support end-users and to mitigate any functional or operational issues.
Tests and troubleshoots existing and proposed systems in order to resolve and anticipate application issues.
Analyzes end-user requirements, responds to and resolves more complex end-user requests/issues, participates in end-user support and training activities, acts in the role of analyst to define/refine business processes and support end-user’s reporting needs.
Manages applications projects or serves as a project lead for an application module or system that requires high level of subject matter expertise or certifications related to a specific application.
Maintains advanced knowledge of current operational workflows that are supported through the business or clinical applications.
Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner.
Independently performs workflow analysis and design with input and guidance from key operational leadership.
Participates in system testing events by executing scripts.
Performs system activities related to upgrades and optimization with vendor assistance.
Actively participates in departmental and customer team meetings.
Prepares and presents substantial portions of meetings on a regular basis.
Acts as a team resource by taking notes or other support activities.
Achieves and maintains up-to-date application knowledge for assigned applications/process areas.
Actively participates in testing of downtime processes.
Provides input related to the development of training content for users.