Associate Systems Integration Analyst

Major League Baseball•New York, NY

5d•$70,000 - $80,000

About The Position

Tickets.com, a wholly owned subsidiary of Major League Baseball (MLB), delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams. Tickets.com is looking for an Associate Systems Integration Analyst to be responsible for access control equipment inventory management including device tracking, shipping, receiving, break/fix repairs, planning and performing routine patches and/or operating system upgrades, future planning, and other integration tasks to ensure high levels of availability and security of hardware deployed throughout the environment. The Associate Systems Integration Analyst will also work with our development and operations teams to perform basic testing of application functionality and compatibility with all equipment models. This position requires working with subject matter experts and operational support teams as the point of escalation for all issues pertaining to access control equipment.

Requirements

Bachelor’s degree in Information Technology, Information Security, Cybersecurity, Computer Science, or a related technology field
Ability to execute tasks with high accuracy and thoroughness and maintain confidentiality while dealing with sensitive information
Minimum of 1 year in a role exposed to Ticketing or Product Specialist/Associate equivalent
A flexible schedule with the ability to provide weekend and evening support
Ability to travel to remote locations as needed
Basic knowledge of hardware tracking systems, mobile device management, and remote hardware support with the ability to demonstrate skill in a distributed enterprise environment
Understanding of Linux and Android operating systems
Basic understanding of Artificial Intelligence Integrated Development Environment code editors (IDEs) such as Cursor, Project IDX, JetBrains AI or Qoder
Basic understanding of structured prompt-based framework for agentic software development
Basic understanding of networking concepts, including topology, IP networking, protocols, components, and principles
Fundamental knowledge and experience setting up and troubleshooting IT equipment like printers, routers, switches, Wi-Fi access points, and Android OS devices (handhelds & tablets)
Basic understanding and working with an EMM solution such as SOTI, VMWare, Samsung Knox, or JAMF
Basic understanding and experience working with logging and monitoring tools such as Splunk, Orion, GCP Logs Explorer, Datadog, Logstash, or Nagios
Solid analytical, problem solving and decision-making skills
Strong verbal communication skills with ability to explain technical concepts to audiences at different levels
Act with integrity and respect. Adhere to applicable statutes, laws, regulations, and internal policies
Apply general knowledge of computer processes, technologies, and systems to support project team and customer issues/requests to drive completion of all assignments
Act as a contributing team member with ownership over existing and new data communications equipment, including installation, configuration, inventory management, and repairs
Accumulate technical knowledge of proprietary software and hardware products and demonstrate a thorough understanding of product features, capabilities, standard error messages, operating systems, and relationships between hardware and software issues
Effectively communicate this knowledge to internal and external clients

Nice To Haves

Basic understanding of scripting and declarative languages is a plus (e.g., Bash, GO, Python, HashiCorp Configuration Language HCL)
A basic degree of comfort interacting with APIs is a plus (e.g., Postman, Paw, Insomnia, etc.)
Experience with enterprise support and communications tools and platforms like Jira, Asana, Google Docs, ServiceNow, Slack, Teams, and Zoom

Responsibilities

Provide tier 2 product support while triaging (identifying, analyzing, prioritizing, and classifying) product deficiencies/enhancement requests and bug fixes
Perform basic Operational Readiness Testing for software and hardware products
Develop, document, and recommend actionable bug fixes and enhancements to software products through daily interactions with hardware devices
Provide input toward developing and communicating plans for investing in new technology solutions, including identifying cost reduction opportunities
Contribute towards Proof-of-Concept requirements technical evaluation and play a part in program maturity while taking a new product from POC to production
Create, update, and maintain documentation related to equipment or application configurations and instructions
Coordinate with the logistics team and assist with inventory management for other ballpark technologies
Create, update and maintain Ubuntu images for mass deployment
Maintain device tracking inventory
Perform shipping and receiving tasks as necessary
Perform hardware break/fix repairs as necessary
Plan and perform routine patches for Linux and Android devices