Integration Analyst
Office of the Indiana Attorney General•Indianapolis, IN
•Onsite
About The Position
The Integration Analyst unifies frontline IT support with Salesforce platform enhancements to streamline processes and improve service delivery.
Requirements
- 10+ years of experience across IT support, automation, and software development.
- Experience with Salesforce administration or development.
- Understanding of integrations, REST/SOAP APIs, and release management.
- Experience working with ServiceNow.
- Excellent troubleshooting and communication skills.
Nice To Haves
- Salesforce Administrator or Platform App Builder certification.
- ServiceNow CSA or ITIL Foundation certification.
- CI/CD pipeline experience with Git.
- Scripting experience such as Python or PowerShell.
Responsibilities
- Configure and enhance Salesforce features aligned to business requirements.
- Contribute to CI/CD practices and support release stability.
- Design, implement, and support integrations and automations between enterprise systems.
- Translate requirements into technical solutions.
- Collaborate with help desk teams to triage issues and improve documentation.
- Produce documentation and maintain accurate change records.
- Monitor dashboards and metrics to drive improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
