Hospital Services Supervisor

WM•Memphis, TN

10d•Hybrid

About The Position

Stericycle is now part of WM. This position, under direction, oversees all activities of the On-Site Service Technicians. It manages the time schedules and collection efficiency of the On-Site Service Technicians. The role involves selecting, training, managing, and developing an effective and efficient Services staff. It also includes coordinating deliveries and pick-ups, overseeing scheduling, dispatching, training, and evaluation of On-Site Service Technicians. The supervisor will travel within the assigned area to visit client sites to resolve customer service issues and provide on-site placement and collection of waste containers for various Stericycle programs. This may also include overseeing outside vendor services.

Requirements

High School Diploma or GED (accredited)
1-3 years of supervisory experience, preferably in a Health Care setting
Valid Driver's License
Proficient in technology and computer skills

Responsibilities

Selects, trains, manages and develops an effective and efficient Services staff
Manages the time schedules and collection efficiency of the On-Site Service Technicians, ensuring the appropriate number of staff to support services needed
Provides site supervision of On-Site Service Technicians at multiple locations
Coordinates delivery and pick-up with MAE, outside vendors, and others as required
Oversees the scheduling, dispatching, training, and evaluation of On-Site Service Technicians, as assigned
Travels within assigned area to visit client sites to proactively & professionally resolve customer service questions, problems, and issues
Travels between customer facilities providing on-site placement and collection of waste containers for various Stericycle programs and services including, but not limited to Sharps, Rx, Haz, and Document Management through a healthcare facility, as required or requested.
May oversee outside vendor services as well
Perform other duties and responsibilities, as assigned