Senior Supervisor, Hospital Services (WMHS), RWCS

WM•Kansas City, KS

9h•Onsite

About The Position

Under direction, oversees all activities of the Hospital Services Technicians. Manages the time schedules and collection efficiency of the Hospital Services Technicians. This role operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. This role is designated as safety sensitive and will require the successful candidate to strictly comply with all safety rules and protocols. As part of the ongoing employment requirements, the successful candidate may be subject to drug and alcohol testing—including pre‑employment screening, post‑incident evaluations, reasonable suspicion checks, and random testing—in accordance with government regulations and company policies.

Requirements

Associate's Degree (accredited), or in lieu of degree High School Diploma or GED (accredited) and 2 years of related work experience
3 years of supervisory experience, preferably in a healthcare setting
Valid Driver's License

Responsibilities

Selects, trains, manages and develops an effective and efficient Services staff.
Manages the time schedules and collection efficiency of the On-Site Service Technicians, ensuring the appropriate number of staff to sup-port services needed
Provides site supervision of On-Site Service Technicians at multiple locations
Coordinates delivery and pick-up with MAE, outside vendors, and others as required.
Oversees the scheduling, dispatching, training, and evaluation of On-Site Service Technicians, as assigned
Travels within assigned area to visit client sites to proactively & professionally resolve customer service questions, problems, and issues
Travels between customer facilities providing on-site placement and collection of waste containers for various WMHS programs and services including, but not limited to Sharps, Rx, Haz, and Document Management through a healthcare facility, as required or requested.
May oversee outside vendor services as well
Perform other duties and responsibilities, as assigned.