Hospital Security Officer

UIOWA • Iowa City, IA

7d • Onsite

About The Position

The University of Iowa Health Care department of Safety and Security is seeking a Hospital Security Officer to perform duties needed to maintain a safe and secure environment for patients, visitors, and staff in the buildings and grounds of the University of Iowa Health Care. This role involves providing exceptional customer service, assisting with wayfinding, conducting security checks, patrolling facilities, monitoring special assignments, and conducting incident investigations. The officer will respond to and assist in all safety and security incidents, including emergencies like fire, HazMat, and security alarms. Responsibilities also include responding to lock/unlock doors, troubleshooting elevator problems, extricating individuals, assisting in traffic/parking enforcement, and providing security surveillance, including in physiatric units. A working knowledge of computers is necessary for processing data and operating fire alarm and security systems. The role also includes safekeeping procedures and enforcing institution policies.

Requirements

• Two years’ experience in security and safety, or fire safety, or law enforcement; or One year of post-high school education related to security and safety and on year of experience in security and safety; or Two years of post-high school education related to security and safety
• Possession of appropriate driver’s license and ability to meet UI Fleet Safety Standards.
• Ability to obtain basic certification from International Association for Healthcare Security and Safety (IAHSS) within 6 months of hire and maintain certification for duration of employment.
• Ability to walk and climb stairs.
• Ability to lift and carry fifty pounds.
• Ability to work outside in extreme weather conditions.
• Ability to see and hear accurately in both day and nighttime conditions.

Nice To Haves

• Two years of customer service experience
• Proficiency in Microsoft Office computer software applications (i.e. Word, PowerPoint, Excel, etc)
• Exceptional written and verbal communication skills

Responsibilities

• Provide exceptional customer service to patients, visitors, and staff entering the hospital
• Assist with wayfinding and information to patients, visitors, and staff
• Perform security checks, patrol facility, and monitor special assignments
• Conduct incident investigations and provide documentation for follow-up
• Respond to and assist in all incidents regarding safety and security
• Respond to lock/unlock doors, troubleshoot elevator problems and extricate as needed, and assist in traffic/parking enforcement
• Respond to and resolve emergencies such as fire, HazMat, and security alarms
• Provide security surveillance of institution, including physiatric units
• Maintain a working knowledge of computers to process data, operate fire alarm systems, and security systems
• Escort to parking ramps and outlying areas
• Perform safekeeping procedures
• Provide effective oral and written communication
• Enforce all institution policies and procedures

Benefits

• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree