Hospital Relationship Manager

Abby Care•Philadelphia, PA

12d•$90,000 - $110,000•Onsite

About The Position

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis, with millions more people needing care at home than ever before. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. Abby Care believes families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Their platform helps health plans and government partners better understand, verify, and improve care in the home, expanding access to care, reducing reliance on higher-cost settings, and helping ensure public dollars are spent effectively. Abby Care partners with leading health plans, providers, and community organizations and is backed by top VCs, envisioning a future where family-led care is a core part of the healthcare system.

Requirements

4+ years of experience in a hospital or healthcare role, with a track record of building relationships across multidisciplinary teams including discharge planners, social workers and nursing staff.
Experience being embedded in the floors, nursing stations and discharge planning rooms where decisions actually get made.
Experience being genuinely essential, where clinical teams rely on you as a trusted resource who solves placement problems and makes transitions smoother for patients and staff alike.
Mastery of clinical environments and patient transitions, with expertise in hospital workflows, discharge planning and the complexities of moving patients home.

Responsibilities

Maintain a highly visible, daily presence within assigned hospitals.
Identify and map out key decision-makers, including discharge planners, social workers, bedside nurses, and attending physicians.
Serve as the subject matter expert on Abby Care.
Conduct formal presentations and informal floor-level education so staff immediately recognize when a patient is a perfect fit for our programs.
Actively prospect for eligible patients and build a predictable pipeline.
Work closely with hospital staff and the internal Abby Care intake team to ensure a seamless, urgent handoff from the hospital bed to the home.
Rigorously utilize our CRM to log facility activities, track relationship progress, manage your pipeline, and analyze growth metrics within your assigned hospitals.