Hospital Prog Call Center Rep

Children’s Hospitals and Clinics of Minnesota • MN and WI Remote, MN

8d • Onsite

About The Position

This position is responsible for answering telephone calls; providing personalized seamless service to physician callers; responding to inquiries with expert knowledge of physicians, services, and programs; working with internal departments of affiliated entities to draft best practices for routing and responding to physician callers; and prioritizing complex and emergent situations. Incumbent may need to access 3-4 software systems within one call. Incumbent will also participate in staff training and act as a resource for co-workers when necessary.

Requirements

• Two to three years of customer service experience
• Strong basic computer and keyboarding skills
• Demonstrated excellent written, verbal and interpersonal communications skills
• Pleasant telephone voice and helpful manner
• Ability to work effectively with minimum supervision, while understanding role as part of a team
• Strong interpersonal communication skills, including excellent problem solving and follow up skills
• Proven strong analytical skills with ability to identify problems and initiate solutions
• Forward-thinking approach, continually looking for ways to improve processes, tools and resources to best serve the healthcare providers accessing the service, and the primary/secondary clients
• Knowledge of general computer software, including Microsoft Office
• Must have strong interpersonal communication skills

Nice To Haves

• Telephone-based customer service experience
• Fluid knowledge of common medical and hospital terminology
• Experience working in a fast-paced healthcare environment, preferably including clinician interaction
• Knowledge of specialty software, including Infinity, E-Centaurus, Cerner, and/or AMiON

Responsibilities

• Answering telephone calls
• Providing personalized seamless service to physician callers
• Responding to inquiries with expert knowledge of physicians, services, and programs
• Working with internal departments of affiliated entities to draft best practices for routing and responding to physician callers
• Prioritizing complex and emergent situations
• Accessing 3-4 software systems within one call
• Participating in staff training
• Acting as a resource for co-workers

Benefits

• Medical
• Dental
• Vision
• Retirement
• Other fringe benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed