Call Center Rep

Neurology Care•Ardmore, OK

10h

About The Position

A neurology Call Center Representative is a healthcare-focused customer service role that supports patients, providers, and administrative teams within a neurology practice. Your role is critical in ensuring smooth patient flow, accurate scheduling, and timely communication between patients and providers. This role manages high-volume calls, gathers accurate patient information, and ensures efficient appointment scheduling while delivering excellent patient experience across phone, email, and in-person interactions.

Requirements

Minimum of 1 year of experience in a medical receptionist, call center, or customer service role
Proficiency with multi-line phone systems and computer-based applications
Strong organizational skills with exceptional attention to detail
Excellent interpersonal and communication skills
Ability to work independently while following established workflows
Ability to handle confidential information with discretion and professionalism

Nice To Haves

Prior medical call center experience preferred
Experience with electronic scheduling systems and EMR preferred

Responsibilities

Greet and assist patients and visitors professionally via phone, email, and in person
Handle high-volume inbound calls, schedule appointments, and respond to general inquiries
Provide patients with clear information regarding practice policies, appointment requirements, and next steps
Handle patient complaints professionally, ensuring confidentiality and compliance with HIPAA regulations
Support patients in distress and respond appropriately to urgent situations
Conduct follow-up calls for missed appointments, support patients in distress and respond appropriately to urgent situations
Schedule appointments using established provider templates to ensure efficient patient flow
Create, update, and verify patient records within scheduling and electronic medical record (EMR) systems
Gather and enter detailed patient information accurately across multiple systems
Communicate appointment add-ons, delays, cancellations, and no-shows to leadership
Maintain efficient registration flow and readiness for clinical staff
Utilize practice management and EHR systems to manage patient information securely
Safeguard patient information and always maintain confidentiality
Manage phone and fax communications and relay messages appropriately
Maintain electronic and manual filing systems
Prepare monthly marketing flyers, stamp and mail trifold materials
Generate reports in support of departmental goals and operational needs
Maintain supply inventories and communicate needs to the team lead
Perform additional administrative duties as assigned