Hospital Patient Porter

gTANGIBLE Corporation•San Antonio, TX

10h•Onsite

About The Position

gTANGIBLE Corporation (gTC) is seeking a full-time Hospital Patient Porter in San Antonio, TX. This role is crucial in providing a consistent, exceptional experience for Veterans and their families, building trust and confidence. The Porter will serve as a Greeter, making a positive first impression, assisting with navigation and information, and fostering a culture of care. This position involves direct engagement with Veterans to gather feedback and communicate information about VA services, location changes, and new initiatives. The Porter will also identify and help remove obstacles to the optimal patient experience, assist patients with vehicle entry/exit and equipment, and serve as a liaison between Veterans and healthcare staff to resolve issues. Safeguarding patient rights and recognizing emergency situations are key aspects of this role, including performing CPR, the Heimlich maneuver, seizure precautions, and emergency first aid. Adherence to facility fall prevention guidelines is mandatory. The Porter will transport patients, family members, and visitors using wheelchairs or by guiding them to various campus locations, utilizing safe patient handling techniques. Experience with VISTA for appointment verification and assisting with patient discharge procedures, including escorting to the pharmacy and transporting patients to pick-up locations, is required. The role also supports medical floors by transporting labs, including urgent STAT labs and assisting in Code Blues and DAART team responses. Postmortem care, including transporting deceased patients to the morgue, is also a responsibility. The Porter will maintain records and assist with other patient experience duties as assigned by the Supervisor.

Requirements

Possess an American Heart Association Basic Life Support (BLS) certification.
Knowledge and experience using the Veterans Health Information Systems and Technology Architecture (VISTA).
Minimum of six (6) months of experience and knowledge providing quality customer service to Government employees, military personnel, contractors, and/or visitors.
At least 18 years of age and have no criminal history.
Ability to pass a Special Agreement Check (SAC) for issuance of a Personal Identity Verification (PIV) badge (favorably adjudicated Tier 1 or an equivalent or higher investigation).
Ability to perform all general duties, functions, and activities as required.
Legal resident or U.S. citizens and be fluent in the English language.
High school education or higher.
Possess a valid U.S. driver's license.

Responsibilities

Serve as a Greeter and provide a consistent, exceptional experience that builds the trust and confidence of Veterans and their families.
Provide a personal and positive first impression; standardize the experience of assistance with navigation and information for Veterans and their family members; foster a general culture of care; and personally, assist customers throughout the Campus.
Make a direct connection with Veterans, which provides an opportunity to engage and get their feedback.
Provide communication about VA services, location changes, and new initiatives and programs; make recommendations for changes and improvements to the Supervisors; assist Veterans, family members, and Health Care System staff members in recognizing and removing obstacles to providing the optimal patient experience; assist patients arriving at the campus, provide information and guidance, help ensure safety with assistance when needed, and alleviate patient complaints.
Assist patients in getting into and out of their vehicles, loading and unloading patient wheelchairs as necessary, including but not limited to the opening and closing of patient wheelchairs as well as making other equipment available to the patient, such as walkers and other ambulating devices.
Greet patients in the parking lot and inform them on the availability of the parking lot cart/van/shuttle to the lobby area and assist patients onto or off the cart/van/shuttle.
Serve as a liaison between the Veteran and Health Care Staff to provide maximal assistance to the Veteran and assist in resolving any conflicts or issues.
Safeguard and ensure statutory and constitutional rights of patients, protecting patients from abuses that tend to depersonalize and rob them of their dignity, self-respect, or esteem.
Recognize and institute appropriate action in emergency situations such as performing CPR, Heimlich maneuver for choking, seizure precautions and safety during seizures, and emergency first aid.
Adhere and implement facility fall prevention guidelines.
Guide or use a wheelchair to transport patients, family members, and visitors to their destinations throughout the campus, to include the Community Living Center (CLC), Polytrauma Rehabilitation Center, X-Rays, CT scans, MRIs, Prosthetics, Sonography, inpatient units, and outpatient clinics.
Utilize safe patient handling and movement in the management of patients while transporting.
Utilize VISTA to verify appointment information.
Assist Nursing Service and Pharmacy Service regarding the transportation of discharging patients by escorting patient to pharmacy to pick up medications, and any assistive equipment that patient needs at discharge (i.e., wheelchair, walker, etc.) and transport the patient at discharge to a location where family member can meet/pick up the patient.
Support the medical floor/units in transporting labs, urgent STAT labs to help facilitate care in Code Blues, and DAART team responses.
Provide postmortem care of transporting deceased patients to the morgue.
Support and assist in any other duties related to patient experience as assigned by the Supervisor.
Maintain records to include attendance rosters, personnel data, etc.