Hospital Operations Manager

NVA•Clive, IA

20d•Onsite

About The Position

University West Pet Clinic is actively seeking a results-driven Manager to lead their expanding team. This role is essential to the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. The Manager will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. Responsibilities include overseeing the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Regular on-site attendance is a fundamental requirement for this position.

Requirements

3-5 years of experience in a managerial role, including customer service experience
Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus

Nice To Haves

A bachelor’s degree in business or a related field is preferred

Responsibilities

Complete ownership of P&L, accountable for the hospital's performance
Collaborate with regional leadership to identify trends and forecast the hospital's needs
Manage accounts receivable
Oversee hospital inventory and control facility and administrative costs
Manage payroll for hospital staff
Develop the hospital schedule and manage labor costs
Champion change and identify, document, share, and promote best practices
Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
Implement new technologies and initiatives to improve operational efficiency
Establish and drive the culture of the hospital
Track and maintain current licensures for all DVMs
Provide feedback and handle challenging conversations
Demonstrate and reinforce the highest level of client service