Hospital Navigator III - Emergency Services

Tuba City Regional Health Care Corporation•Tuba City, AZ

17h•Onsite

About The Position

The primary purpose of the position is to greet, welcome and assist patients, their families and visitors entering the hospital and create a positive first impression in a professional manner by providing responsive customer service. Incumbent screens patients and visitors for risk of current infectious disease following a defined script. Individuals working in this capacity answer questions, provide information and direct individuals to the appropriate hospital location. Hours may be variable as 24-hour coverage, 7 days a week is necessary.

Requirements

High School diploma or GED
Must have two (2) years of relevant work experience or an association degree.
Must have and maintain current Basice Life Support (BLS) certification throughout employment by the American Heart Association or obtain within six months of date of hire.
A record of satisfactory performance in all prior and current employment as evidence by positive employment references from previous and current employers.
Must have exceptional customer service skills
Able to follow written and oral instructions in English
Able to adhere to infection prevention standards, even in high stress situations
Ability and willingness to wear personal protective equipment as instructed
Positive working relationships with others
Possession of high ethical standards and no history of complaints
Reliable and dependable; reports to work as scheduled without excessive absences
Ability to communicate courteously and effectively with patients, visitors, and staff.
Must be personable and display professional competence
Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job.
Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job.
Submission of all required employment-related documents, application, resumes, references, and other required information free of false, misleading or incomplete information, as determined by TCRHCC.

Nice To Haves

Individuals working in this capacity answer questions, provide information and direct individuals to the appropriate hospital location.
Hours may be variable as 24-hour coverage, 7 days a week is necessary.
This position may require long hours and weekend coverage when assigned.
Must accept a flexible schedule to meet unit needs.

Responsibilities

Cordially greets visitors and patients upon arrival.
Conveys an optimistic and positive image of the hospital.
Screens all patients and visitors for risk of infectious disease according to defined criteria. Directs patients according to their answers to closed-ended questions. Ensures infection prevention efforts are maintained across TCRHCC campus.
Ascertains patients’ and or visitors’ needs and directs them accordingly.
Provide assistance to patients and visitors by obtaining wheelchairs, or other services as needed.
Assures facility’s standards for customer contact and telephone protocols are met.
Monitors the overall appearance of the hospital entrances.
Ensures all patients and visitors entering campus and its buildings have a valid reason to enter, such as a scheduled appointment or obtaining a necessary service, and that all are screened for risk of spreading infectious disease prior to entering or obtaining service.
Collaborates with security to keep front area of the building clear and unobstructed and alerts security to potentially disruptive people in case of fire, disaster, or patient emergency; is aware of the location of the emergency procedure manual, responds using established procedures; alerts appropriate departments such as housekeeping and maintenance.
Responds promptly to safety concerns and emergency codes, calling codes independently and immediately when needed.
Assists Community Connectors by providing distribution of food, water and other necessary essentials to community members who are in Isolation or quarantine.
Assists the Contact Tracing team by performing contact tracing activities for patients testing positive for Covid 19, and conducting negative results calling.
Monitor camera in the waiting room and designated areas as needed.
Ensure Proper PPE is used at all times while on duty. Face surgical mask is to be worn in all hospital areas. Proper handwashing is required. If water is not available use hand sanitizer. Social distancing will be practiced by department.
Proper PPE is used inside assigned Clinics or Units. NIOSH- approved N95 Masks filtering face piece respirator or higher, if available, this includes eye or face shields, gloves, and isolation gowns.
Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. Complete provided training. Ensure that staff members are following appropriate donning and doffing techniques and have access to necessary PPE for role.
Performs other duties as assigned.
Additionally, must be able to achieve competency for two (2) additional duty as approved by senior leader.