Asylum Services Navigator

International Rescue Committee•Seattle, WA

3d•Hybrid

About The Position

The Asylum Services Navigator plays a critical role in directly supporting asylum seekers and other migrants as they navigate the complex U.S. asylum system and access essential services. This position requires a compassionate and culturally sensitive individual who can build rapport with clients and effectively assess their needs. The Asylum Services Navigator will be responsible for conducting intakes, providing information and resource navigation, and facilitating referrals to appropriate services. This position is represented by the OPEIU union and subject to the terms and conditions of a collective bargaining agreement.

Requirements

Relevant degree or equivalent experience.
Experience and demonstrated excellence as an Asylum Services Navigator in the WA MASS Project.
Experience in case management, social services, or a related role working directly with asylum seekers or other vulnerable populations.
Ability to document client interactions and services provided and maintain updated and accurate documentation.
Advanced technological proficiency.
Demonstrated ability to quickly master new systems and client/program management software.
Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients from diverse backgrounds.
Strong cultural competency and understanding of the unique challenges faced by asylum seekers.
Effective time management skills and ability to focus and work productively in a fast-paced environment.
Demonstrated ability to work as a team member in a multi-cultural environment.
Valid driver’s license and insurance.

Nice To Haves

Lived experience as an asylee, refugee, or immigrant is preferred.
Fluency in English and at least one other relevant language commonly spoken by asylum seekers in the region (e.g., Spanish, French, or Portuguese) is preferred.
Experience with data entry, collection, and virtual case management preferred.
Knowledge of the U.S. asylum system, relevant legal resources, and available services for asylum seekers.

Responsibilities

Conduct comprehensive intake interviews with asylum seekers and other migrants, gathering relevant information about their background, legal status, and needs.
Determine eligibility for program services based on established criteria and guidelines.
Explain program services, client rights and responsibilities, and obtain consent for reviewing immigration documentation.
Participate in outreach and intake pop-up events to facilitate access to the program for eligible communities across Washington State.
Provide accurate and up-to-date information to asylum seekers about the asylum process, available resources, and relevant legal rights.
Assist clients in navigating complex systems and accessing essential services such as housing, healthcare, legal aid, and public benefits.
Develop individualized service plans and facilitate referrals to appropriate service providers.
Assess clients' immediate needs and flag urgent health, safety, or shelter concerns for Referrals and Crisis Response team members.
Conduct comprehensive needs assessments to identify ongoing needs and develop appropriate referral plans.
Collaborate with the Asylum Services Supervisor to ensure timely and appropriate support for clients.
Collect and maintain accurate client data, including demographic information, needs assessments, service plans, and referrals.
Utilize the electronic database and newcomer management system to track client interactions and outcomes.
Contribute to program reports and evaluations by providing timely and accurate data.
Support the front desk by receiving and responding to the needs of walk-in clients.
Other related duties as assigned based on program needs.

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.