Hospital Manager II

VCA Animal Hospitals•Los Angeles, CA

4d•Onsite

About The Position

We are seeking a highly experienced Team Oriented, Client Centric, and passionate leader to join our team as Hospital Manager in a busy and beautiful West Hollywood, CA practice. The role demands a leader with the interpersonal and organizational skills to deliver excellent patient care and customer service to both our clients and referring veterinarians. The ideal candidate will lead with empathy and possess great people skills. The successful candidate will also have experience in Human Resource, personnel management, and Business development. Your strong financial and operational acumen will be put to good use! The Hospital Manager—under the guidance of the Regional Management team and in partnership with the Medical Director—performs a wide range of administrative activities related to the practice. This includes developing associates, overseeing the business operations and maintenance of the facility, ensuring the business growth and profitability of the practice, supporting the hospital’s mission of delivering high quality patient care and exceptional client service.

Requirements

Minimum of 2 to 3 years of veterinary supervisory experience, supervisory role (direct reports), and financial budget management experience.
Knowledge of sales and marketing techniques
Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
Demonstrated ability to make effective business decisions, delegate responsibilities to develop future leaders, and achieve targeted financial goals with support from hospital team
Professional disposition and appearance, with excellent interpersonal skills and a friendly, positive attitude.
Respect for people and willingness to work with clients and their pets in a sometimes stressful environment.
Must be able to handle multiple tasks and deal with an environment of changing priorities.
Positive Role Model- Do you lead by example?
Must be invested in building a culture which fosters teamwork to Develop and build relationships across the hospital (all teams/associates).
Time Management – Well organized and able to take on tasks and meet deadlines.
Speaks and leads with passion, kindness, and listens to all with a desire develop others and help them succeed.
Must communicate clearly and fairly with all team members and clients alike.
Reliable not just in attendance, but both dependable and available to the team in times of need and times of celebrating the wins.
Commitment to Grow others- Understands the value of developing and growing others while providing growth opportunities.
Comfortable with sharing responsibilities, open to trying new ideas, and encourages others to contribute and collaborate
Maintains a Personal Development Plan- works in conjunction with their supervisor to stay on task, seek opportunities to grow within the organization, and open to feedback
Address Customer Service needs- At the ready to help troubleshoot and solve customer service complaints/questions/feedback.
Builds a positive client service team to be able to address customer needs and exceed client expectation through outstanding service.
Create Schedules and maintain consistent Coverage- be prepared and able to handle when staff calls out- cover the bases/be proactive in reaching out and find coverage, pitches in to assist when departments need help.
Manage time sheets and Payroll – Operationally looks at the needs of the hospital and ensures proper coverage to meet operational goals.
HR & Interpersonal skills– Experience with Hiring, Interviewing, Terminations, Disciplinary needs, and documentation.
Must be able to approach conflict with empathy, leadership, fairness, and listens to understand.
Coaching and mentoring – elevate and grow others on the team to help them reach their professional goals.
Seeks to bring solutions: not just presenting problems.
Must actively seek out input /create buy in/ share ideas from your teams.
Celebrate and Recognize achievement- regularly checks in with associates to let them know where they are doing well and are appreciated

Nice To Haves

Experience and good track record in an animal hospital within a Supervisory/Leadership role is a plus.

Responsibilities

Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with Regional Management team.
Model an “owner” mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
Minimizing patient stress and discomfort; recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis.
Maintain client/patient medical/surgical records and make certain all necessary logs are kept up-to-date through established protocols; assist colleagues in follow-up and future management of the patient.
Supervise the administration and case review of client medical complaints.
Positively represent the hospital and VCA in the professional community and to the general public.