Hospital Manager II
VCA Animal Hospitals•Yucca Valley, CA
•Onsite
About The Position
VCA is seeking a dynamic and results-driven Hospital Manager to lead operations across two hospitals serving the Yucca Valley and 29 Palms communities. This is a unique opportunity to step into a multi-site leadership role where you will directly influence hospital performance, build high-performing teams, and partner with medical leadership to deliver exceptional patient care and client experiences. As part of VCA’s Triad of Care, you will work closely with the Medical Director and Regional Leadership with shared accountability for business results, medical quality, and Associate engagement.
Requirements
- Bachelor’s degree or equivalent experience
- 5+ years of leadership experience in operations or service-based environments
- Experience managing teams, budgets, and performance outcomes
- Strong financial acumen and P&L ownership
- Data-driven decision-making
- Operational execution and process improvement
- Ability to coach, develop, and hold teams accountable
- Strong communication and leadership presence
- Adaptability in a fast-paced environment
- Proficiency with MS365 and operational systems
Nice To Haves
- Veterinary, healthcare, or service industry experience
- Multi-site or high-volume operational leadership experience
Responsibilities
- Own hospital-level financial performance (P&L), including revenue growth and expense management
- Execute key performance indicators: visit growth and new client acquisition, CareClub growth and retention, Advanced booking and schedule optimization, Client experience (NPS)
- Optimize doctor productivity through scheduling and workflow design
- Ensure schedules maximize access (minimize grey space, support same-day care)
- Maintain pricing integrity and manage discount governance
- Monitor performance data and implement corrective actions
- Oversee daily operations including appointment flow, inventory, and labor management
- Build and develop a high-performing, engaged hospital team
- Foster a culture of accountability, collaboration, and continuous improvement
- Conduct hiring, onboarding, coaching, and performance management
- Lead regular 1:1s, team meetings, and development planning
- Partner with the Medical Director to align on culture and expectations
- Develop future leaders within the hospital
- Partner with the Medical Director to support high-quality, patient-centered care
- Ensure workflows enable efficient appointments and strong case follow-through
- Monitor and improve quality metrics (diagnostics, compliance, NPS)
- Maintain a safe, clean, and compliant hospital environment
- Support resolution of client concerns with professionalism and empathy
- Execute local marketing initiatives to support hospital growth
- Partner with regional marketing on campaigns and promotions
- Support client acquisition, retention, and loyalty programs
- Participate in community outreach and hospital events
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Pet care discounts
- Professional development and career growth opportunities
- Relocation assistance may be available for qualified candidates
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What This Job Offers
Job Type
Full-time
Career Level
Manager
