Hospital Logistics Expert

Arista Non-DVM•Durham, NC

6d•Onsite

About The Position

The Hospital Logistics Expert works with the Hospital Director and Care Navigation Team to improve efficiency and quality of care by ensuring the patient journey is as efficient and transparent to all throughout the care of the patient. Primarily focused on drop-off and hospitalized patients, this role is responsible for tracking patient progress throughout the day and ensuring that all parties – care navigator, client, primary care veterinarian, and full Arista team are kept informed.

Requirements

5+ years of experience working in healthcare - veterinary technician, nurse, or relevant clinical experience
Strong understanding of veterinary medicine, specialty services, and emergency care
Must be comfortable with medical terminology and have high proficiency with Electronic Medical Record/PIMS systems to track patient treatments and case flow
Extremely organized and able to easily multitask and prioritize for an efficient working style
Ability to work in-person nights, weekends, holidays, and on-call shifts as needed
Ability to lift up to 50 lbs independently and over 50 lbs with assistance
Stamina for frequent standing, bending, crouching, walking, lifting, carrying, and reaching
Ability to work effectively in environments with noise, animal odors, and other sensory stimuli
Ability to meet any position-specific screening requirements, such as a clinical acumen assessment

Responsibilities

Build strong relationships with the Arista specialty & emergency teams
Facilitate hospital teams’ ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication, including updates and information flow
Serve as primary contact point for care navigator during the day; serve as triage technician for new and existing clients as needed by Care Navigator
Help develop and improve the electronic tools needed to streamline and create more efficiencies in the provision of advanced care
General hospital management duties as required, such as managing phone calls, facilitating drop-off/pick-up preparation, and individual service support