Hospital Liaison

HME Specialists LLC•Farmington, NM

2d•Onsite

About The Position

As a Full-Time Hospital Liasion in Farmington, NM, you serve as a primary resource for hospital case managers and partner facilities, helping ensure patients receive the right home respiratory services and home medical equipment (HME) without delay. You will coordinate order intake, generate required documentation, collect supporting records/signatures, and provide clear patient instruction on safe equipment use. The role also includes maintaining consignment inventory, completing assigned equipment deliveries/retrievals using company vehicles, and collaborating closely with Sales Representatives and the Regional Sales Manager to support relationship management.

Requirements

High school diploma/GED
1–3 months related experience (or equivalent)
Basic computer skills
Ability to learn insurance qualification criteria and communicate coverage
Strong professionalism
Organization
Initiative
Customer service

Nice To Haves

Brightree experience preferred

Responsibilities

Coordinate order intake
Generate required documentation
Collect supporting records/signatures
Provide clear patient instruction on safe equipment use
Maintain consignment inventory
Complete assigned equipment deliveries/retrievals using company vehicles
Collaborate closely with Sales Representatives and the Regional Sales Manager to support relationship management
Review new requests
Confirm what’s needed for a clean, complete setup
Keep communication moving through calls, email, and quick follow-ups
Reprioritize to keep discharge timelines on track and patients informed
Check consignment stock levels and ensuring items are ready when needed
Explain next steps in plain language and making sure questions are answered
Stay connected with internal teams so updates are documented and handoffs are smooth